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Chief Executive Officer Chief Operating Officer

Well-rounded and dedicated professional with 20+ years of experience seeks

new challenge and opportunity to apply consummate skills in Executive Management.


Key areas of Expertise


   Business Operations/Management

   Healthcare Institutions

   Program/System Development

   Contract Management/Negotiations

   Financial Administration

   Loan Portfolios

   Administrative Support

   Public Speaking/Presentations

   Personnel Management

   Leadership and Training

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Professional Profile                                                         

  Self-motivated leader with proven track record; Executive Vice President/Chief Operating Officer managing $100M budget and directing a service area of 165,000 including physicians, and employees

  Escalate business development through innovative initiatives that increase productivity and revenue growth; received multiple awards and promotions; exceed goals and objectives

  Organized and detail-oriented with diverse expertise; healthcare/physician contracts and financial administration, clinical support services, daily business operations, new system and program development, and bank loan management

  Communicate technical and complex information easily and concisely; exceptional public speaking and presentation skills; wrote and published magazine articles

  Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, concrete solutions

  Proficient in Please provide computer skills

yyyyyy x. yyyyyyEmployment History                                   

Thompson Health Canandaigua, NY                                                                                     1995 C Present  

433 bed, six member non-profit corporation with 1300 employees including 120 physicians and total operating budget of $100M+

Executive Vice President/Chief Operating Officer                                                                    2008 C Present  

   Efficiently manage daily business operations for a 113 bed hospital, seven off-site primary care physician practices, and two urgent care centers including inpatient and outpatient, and clinical support services

   Reduced employee turn-around by 5%, salary expenses by 7%, and increased employee satisfaction

   Currently in the process of recertifying Magnet Designation

   Implemented hospital-wide patient flow program; improved patient processing time and decreased length of stay in the emergency department by 22%

   Skillfully maintain physician and service contracts including Diagnostic Imaging, Sleep Center, Cardiology and Infection Control

Chief Financial Officer                                                                                                            2004 C Present

   Directed all financial and administrative aspects of the six member corporation; Hospital, Continuing Care, Senior Housing and Enriched Living, Foundation, Pre-Hospital Provider Network and Real Estate Holding Company

   Efficiently restored profitable operations for the first time in four years; increased cash on hand exceeding 400% - twice the state average

   Increased revenue by 1.5% annually for the past five years, strategically negotiated pay contracts

   Successfully implemented Price Line; a real time cost estimator service for patients and their families

   Initiated revenue cycle management; reduced days of accounts receivable from 64 to 35

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Previous Employment                                                        

Senior Vice President of Support Services, Thompson Health Canandaigua, NY                         1999 C 2004

Vice President of Operations/F.F. Continuing Care Center Canandaigua, NY                              1995 C 1999

Vice President/Relationship Manager, Key Bank of New York Rochester, NY                              1992 C 1994

Chief Operating Officer, Concierge Services of America Washington, D.C.                                  1991 C 1992

Vice President/Assistant V.P., Citicorp NA/Citibank Los Angeles, CA  & Phoenix, AZ                  1984 C 1990

Vice President of Operations, Great Western Bank Phoenix, AZ                                                  1984 C 1985

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   Member, HANYS Information Technology Committee                                                          2009 C Present

   Chair, Rochester Regional Healthcare CFO Committee                                                        2009 C Present

   Member, Healthcare Association of New York State Finance Committee (HANYS)                2008 C Present

   Member, Rochester Healthcare Financial Management Association Board of Directors         2008 C Present

   Fellow, American College of Health Care Executives                                                           2007 C Present

   Board of Reviewers, Empire State Advantage                                                                         2002 C 2006  

   Rochester Business Journal Financial Executive of the Year                                                            2008

   Thompson Health Associate of the Year, Shining Star Award                                                             2006

   Received Athena Award, Canandaigua Chamber of Commerce                                                           2002

   Lifetime Achievement Award,  BPW/ Canandaigua Chamber of Commerce                                         1999

   Youth Development Award,  BPW/ Canandaigua Chamber of Commerce                                            1997

   Employee of the Year, Great Western Bank                                                                                       1984

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Education & Professional Development                       

Master in Business Administration/Master of Information Management                                                  1984

Thunderbird Global Management Phoenix, AZ

Major in International Finance

Bachelor of Science in Education and Rehabilitation, Cum Laude                                                         1979

Springfield College Springfield, MA

Baldrige National Quality Program, Examiner                                                               Anticipated Fall 2010

School City, State


Additional Training

Institute of Healthcare Improvement (IHI) Hospital Operations                                                                    2009

Senior Executive Leadership Rising Program, McArdle and Ramerman                                            2008 C 2009

Disney Customer Service                                                                                                                        2004

Graduate of Citibank Global Credit Training Program New York, NY                                                         1987


Accomplishments/Media Coverage

National Health Care CFO Summit Presenter                                                                                          2009

HFMA International CFO Exchange Delegate, US/UK                                                                              2009

Healthcare Financial Management Magazine                                                                                     10/2006

Money Driven Medicine, Maggie Mahar                                                                                                   2006

Time Magazine                                                                                                                                       1977

Sports Illustrated                                                                                                                                   1975

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