yyyyyy x. yyyyyy 5959 pinemont #0000 xxxxxx xxxx , xxxx , xxxxx 00000
solutions-focused systems administrator eager to contribute technical expertise as well as dynamic project management and business analysis skills toward actively supporting the employer in optimizing operational performance.
ø over ten years of business experience with five years in the it sector.
ø expertise in assuming comprehensive management of network systems.
ø skilled in the design, planning, rebuilding and administration of advanced networks/systems.
ø knowledgeable in usage of ms exchange.
ø a+, mcp, mcdst background.
ø adept in dns and lan.
ø capacity in software and user desktop environments.
ø facilitate installation, service and maintenance of advanced systems.
ø skilled consultant and advisor.
ø proven testing and troubleshooting capacity.
ø record of progression to positions of increasing authority and responsibility.
ø strong focus on exceptional customer service, quality and meeting organizational objectives.
ø effectively interact with diverse groups and professionals at all levels.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team player.
metronetworks, houston, tx 2005 - present
recruited to initiate and manage user accounts.
provide tier i, ii, iii desktop and application support.
tasked with vpn account management.
designated as project lead for multiple, special projects.
effectively identify and troubleshoot internet, dns, operating system, application, and lan connectivity issues.
ensure administration, maintenance and document back-up for recovery systems and procedures.
deliver on-call support on a rotational basis.
oversee and maintain exchange server.
conduct in-depth audits of domain accounts for sox compliance.
add/remove domain servers as required.
ibm, houston, tx 2001 - 2005
retained to oversee document storage and control.
effectively initiated and developed multiple customer presentations.
tasked with wide-ranging administrative duties.
air liquide, houston, tx 2000 - 2001
hired to manage and maintain complex document cache.
developed and administered document database.
utilized autocad to originate technical documentation.
prior to 2000, served as program director, bally total fitness, houston, tx, customer service representative/shipping & receiving clerk, target, houston, tx, and as a team chief, united states army.
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