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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000




solutions-focused information technology administrator eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a senior it management assignment.



career profile

ø  over 14 years of relevant it experience.

ø  career built in wide-ranging facets of installation, configuration, administration and troubleshooting of advanced systems.

ø  expertise in first and second level helpdesk support for multiple applications.

ø  record of promotion to direct largest corporate facility.

ø  outstanding user service abilities on lan/wan and servers.

ø  capable of providing exceptional network/user support.

ø  skilled in customer service escalation service environments.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capability in multiple operating systems and networking reconfiguration.

ø  proficient in software, hardware, databases, backups, storage, email and architecture.

ø  background in effective project management.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  computer repair certification.

ø  board advisor to international business college, el paso, tx.



technology skills

microsoft windows server nt4, 2k, 2k3. exchange 5.5, 2k3. checkpoint ng fp3, r55, r62. microsoft office 97, 2k, xp, 2k3. cisco pix 515e. websense v6.11, symantec corp av, citrix xp  metafram and presentation server, tivoli and legato backup software, tumbleweed mms gateway system. proficient in the detection /removal of viruses, malware, spyware.



professional experience

telerex marketing, inc.                                                                                                               1999 - present

assistant director lan/wan & software systems, el paso, tx (2002-present)

       promoted due to outstanding performance in previous assignment (see below).

       tasked to spearhead start-up of call center #4 in el paso.

       manage largest telerex facility, an inbound/outbound call center with 600 personnel.

       oversee all lan/wan and servers.

       effectively build, configure and install all datacenter servers.

       conduct and monitor server/workstation administration/patching.

       successfully configure/maintain local dns/dhcp.

       manage account development activities.

       facilitate ad management.

       oversee and maintain legato and tivoli backup systems.

       direct all data recovery operations.

       effectively migrated el paso location from corporate ms exchange 5.5 server to el paso exchange 5.5 server.

yyyyyy x. yyyyyy

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       orchestrated backbone upgrade to 1 gb fibre.

       administrator ms exchange hosted service for organizational e-mail.

       installed checkpoint ng fp3 firewall and websense 4.5.

       control and track all support requests in bmc magic helpdesk application.


technical support specialist, horsham, pa (1999-2002)

       recruited to deliver 2nd level helpdesk support.

       facilitated 1st level and 2nd level support for all microsoft products including office 97, outlook 98,   windows 95, windows 98 and windows nt 4.0.

       ensured timely and effective desktop support for all horsham projects and for remote clients.

       responsible for ms mail and exchange 5.5 admin duties.

       played key role in migration of all telerex e-mail accounts from ms mail to exchange 5.5.

       installed, configured and maintained checkpoint 4.1 firewall and websense 4.3 filtering software.

       utilized first firewall/web filtering package protecting allentown, horsham and wilkes barre sites.




earlier background

prior to 1999, served as helpdesk analyst, cdi information services, philadelphia, pa; systems analyst, coretech consulting group, king of prussia, pa; and technician, moore microcomputers, exton, pa.  in these assignments, built outstanding helpdesk support for multiple applications, software configuration, call tracking, troubleshooting, application maintenance, staff supervision, technical analysis and client relations skill sets.




chi institute c rets campus, broomall, pa

computer repair certification, 1995

dean s list graduate


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000






cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an information technology management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over 14 years of successful, progressively responsible assignments in the it sector. to complement this background, i possess demonstrated expertise in installation, maintenance and troubleshooting of advanced systems, staff supervision, operations, lan/wan, migrations, upgrades and security, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy












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