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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

efficiency-oriented office manager eager to contribute superior organizational, administrative, and interpersonal relations skills toward actively supporting the employer in optimizing operational and financial performance


ø  offer solid experience in office management, bookkeeping / billing, and business support experience with expertise in streamlining procedures and developing company policies

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction, retention, and referrals; successfully address and resolve escalated customer issues

ø  accurately balance and maintain accounts payable and accounts receivable, collect on delinquent accounts and eliminate bad debt, and compile and produce detailed reports instrumental to supporting senior management in assessing performance

ø  strong supervisory experience and demonstrated ability to effectively manage day-to-day operations, coordinate workflow, and motivate personnel

ø  demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure; consistently meet deadlines while providing high quality service

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments


new york university, new york, ny                                                                              anticipated graduation insert year

studies toward bachelor of arts in literature and humanities                                                  

  • 3.73 gpa


university of massachusetts at amherst, amherst, ma                                                                            1997 c 2001     

coursework in public health, management, and accounting

professional experience                

james fowler p.t., p.c., new york, ny                                                                                                 2005 c 2006

business office and marketing manager                                                                      

  • provided critical administrative, scheduling, and marketing support for busy private practice with four physical therapists
  • introduced new office systems and process improvements to maintain detailed data on individual patient history, overall patient census, insurance authorizations and claim resolutions, and a/p and a/r
  • increased new patient bookings by 100% by revamping office marketing strategy


centennial healthcare (formerly mariner healthcare), boston, ma                                                 2001 c 2004

northeast business office manager / regional medicaid specialist (2002 c 2004)

business office assistant (2001 c 2002)

  • in recognition of exceptional performance, quickly progressed within company to attain business office manager position entrusted with oversight of all financial activity, internal auditing, and medicare / medicaid / private insurance claims for a 175-bed facility
  • developed and implemented billing, a/r, outstanding claims investigation, and appeals procedures for six regional facilities; increased collections by 100%, successfully resolved and reconciled bad debt, and managed collections procedures during key transitional period
  • trained and led highly efficient office team in delivering excellent customer service, handling patient accounts, and use of business systems


~ community activity ~

volunteer, the boltwood project
volunteer, the corey valle fund (ms)


yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000








hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in an office management capacity and am submitting my resume for your review.  thank you in advance for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a solid record managing all facets of a broad range of administrative and operational duties in multi-site and private practice office environments.  i excel at performing multiple concurrent functions, including managing billing, collections, marketing, and staff development, and am adept at introducing process improvements that increase productivity.  my strong analytical skills and sharp business acumen have consistently proven instrumental in my success.  to complement this background, i m working towards completing my bachelor s degree at nyu.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.







yyyyyy x. yyyyyy



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