Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Home: (xxx-xxx-xxxx   

Cell: ( xxx-xxx-xxxx      

Email: abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Veteran s Preference Points: 5-Honorable Discharge, USAF

 

Job Announcement Number:          NEAL09397123

Position:                                            Information Technology Specialist (Network)

Series & Grade:                                DE-2210-03/03
Department:                                      Department of the Army

 

Core Competencies

 

Information Technology (IT) Specialist; IT Systems; IT Services; Network Development; LAN Administration; Customer Support; Help Desk Support; Installations; Modifications; Upgrades; System Migrations; Disaster Recovery; Contingency Planning; Administrative Operations; Project Management; Training; Team Building; Staff Supervision; Procurement; Vendor Relations; Process Enhancements

 

Experience

 

July 2004 -Present        

JP MORGAN CHASE & COMPANY

JP Morgan Chase & Company

0000 xxxxxx xxxx , xxxx , xxxxx 00000
Hours per Week: 40

Salary: $96K/annual

Supervisor: Douglas E. Fraser; Phone: 614-213-7816; Contact: Yes

Global Network Services C Network Engineer

Recruited from IBM Global Services contract to serve as Subject Matter Expert (SME) on broad-range network issues, focusing on resolving DNS/DHCP support and problem resolution; effectively plan and implement support plans for both internal and external DNS/DHCP global environments. Effectively coordinate and facilitate full-line, global support of disaster recovery events. Contribute dynamic prioritization, strategic planning and multi-task management skills toward steering simultaneous projects supporting wide-scope infrastructure ranging from retail banking and server forklifts to application migration and related components.  Apply strong communication and leadership skills toward delivering comprehensive Lucent QIP software training to Infrastructure Operation Center (IOC) personnel, playing instrumental role in boosting operational efficiency and quality.

 

April 2003-July 2004

IBM Global Services (at JP Morgan Chase & Company)

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Hours per Week: 40

Salary: $89K/annual

Supervisor: Linda Morales; Phone: N/A; Contact: N/A

Network Implementation

Retained to support JP Morgan Chase & Company as continuation of Verizon s expired contract, demonstrating contributions and value as a key technology team member. Spearheaded major PBX system migration project from concept and development through execution.  Effectively oversaw cross-functional teams and vendors, providing decisive leadership in driving departmental technology projects.  Illustrating commitment to and support of a collaborative teamwork environment, personally took the initiative to voluntarily steer desktop support for core group in order to maximize departmental productivity.

 

 

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Experience continued

 

November 1997-April 2003

Verizon (at JP Morgan Chase & Company)
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Hours per Week: 40

Salary: $80K/annual

Supervisor: James Bausenwein; Phone: N/A; Contact: N/A

System Engineer

Managed JP Morgan Chase & Company s MicroBank StorQM, providing primary system support to market traders and routinely interfacing with all levels of management personnel.  Successfully enhanced remote user support by implementing a new Citrix domain and provided ongoing Citrix server farms support and maintenance.  Played key role in successful JP Morgan/Chase merger by strategically implementing server builds for efficient migration. Relied upon to lend expertise toward evaluating and providing recommendations on project-specific software and hardware requirements.

 

May 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Hours per Week: 40

Salary: $70K/annual
40 Hours per week
Supervisor: Marie Detullio; Phone: N/A; Contact: N/A
Support Engineer

Managed Asset Management department support.  Steered OS upgrade project cycle from initiation through rollout.  Proactively supervised Consultants assigned to special tasks. Planned and coordinated cost-effective department procurement for system planning projects. 

 

Military Background

 

August 1982-September 1988

United States Air Force

Bergstrom AFB-Austin, TX

Inactive Reserve; 1985-1988

E-4-Senior Airman, Honorable Discharge; 1982-1985

Served with 67^th EMS (Tactical Unit) as a Survival Equipment Specialist.

 

Education

 

Empire Technical School - New York, NY

Certificate: Basic COBOL, Assembler Programming

Earned: 1987

 

Specialized Training/Certifications

 

A+ Certification, IBM, Compaq

IBM Netview

Apple Macintosh

Compaq

Citrix Metaframe Administration

Unix

HP Printers

Novell CNE Training

Technical Skills

 

Lucent QIP, Unix VI Editor, Remedy, Peregrine, StorQM, Lotus Notes, Microsoft Office Products

Microsoft Windows Operating Systems, Citrix