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yyyyyy x. yyyyyy

22077 n. cline ct. • maricopa, az 85138

xxx-xxx-xxxx •



proficient customer service professional eager to contribute aaa systems expertise as well as strong marketing and writing skills and multi-tasking abilities toward actively supporting an organization in maximizing performance.




  • offer solid and progressive customer service experience, including expertise within marketing, written communication, personnel supervision and customer service capacities.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • strong background in drafting and editing marketing copy; writing job descriptions, articles, destination reviews, essays, sales material, marketing content, and sales presentations.
  • successfully sold out aaa arizona's largest tour, the rose parade tour, in record time with record profits.
  • excel in recruiting, training and leading top-performing, client-focused personnel teams.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • recognized as extremely organized and self-motivated professional, with proven ability to learn new processes and programs quickly.
  • technically proficient in microsoft office suite, including word, excel, outlook, and powerpoint; aaa systems such as juniper, sam, and cts.
  • dynamic communication, organization, analysis, and multi-tasking skills.


professional experience

group travel specialist aaa arizona                                                                                       2007-present

  • sharp business acumen and experienced in managing broad scope of operations, from creating and managing group tours/cruises to cruise/tour marketing and supervising tour guides.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.


travel agent aaa arizona                                                                                                              2005-2007

  • actively provide clients with expert travel recommendations and location/tour education services.
  • served as front- line contact to aaa members, while consistently contributing to overall aaa sales goals.


fleet service america west airlines                                                                                                     2005

  • responsible for the weighing and balancing of cargo and baggage services; security clearance for us mail.


customer service representative pinnacle airlines                                                                       2003-2005

  • effectively managed a broad range of customer service operations, including ticketing passengers, handling baggage and training new employees.


professional education

bachelors of science in marketing management bellevue university             anticipated graduation 12/2010

tour and travel diploma with honors lincoln school of commerce                                                     2002

prerequisite coursework southeast community college                                                                      2002

coursework in broadcast journalism university of nebraska lincoln                                                  2000

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