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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-focused leader specializing in driving business growth, building solid teams, developing key training programs, providing world-class client services, and cultivating a strong brand image with superior quality eager to contribute 17+ years experience toward maximizing an employer s bottom-line.



profile of qualifications


         integral leader who offers a proven record of progression to positions of greater responsibility and authority.

         out-of-the-box thinker who excels at planning key initiatives, nurturing valuable partnerships, and creating goals to achieve set objectives, along with overseeing wide-ranging programs in coordination with multiple stakeholders.

         top performer who identifies lucrative business opportunities, defines targeted strategies for capturing new clientele, develops an existing customer base, and attains solid leveraging in competitive multi-industry territories.

         ambitious self-starter who recruits, trains, and manages teams within high-pressure international environments.



key areas of expertise


international business                 territory development                 start-up operations                  purchasing / inventories

multi-unit management               budget / expense control             new business growth             strategic business analysis

team building / training           profit / loss responsibility         payroll / hr processes            short- / long-term planning



professional synopsis


united franchise group, west palm beach, fl                                                                                                                      2002 c 2009


vice president of support

         applied dynamic leadership talents toward directing a domestic and international support department and a high-volume compliance and tech support call center, including managing 50+ worldwide and 12 internal employees.

         controlled budgets in excess of $4 million, and cost-effectively supervised payroll, travel, and training programs.

         developed and maintained strategic new programs designed to promote the success of the organization, along with managing business development teams and multiple brand staff members to boost bottom-line results.


corporate field developer

         strategically steered the training of new corporate field staff on achieving franchise success and self-sufficiency in areas of production, sales, and customer service, including drafting and distributing training materials and seminars, as well as traveling to worldwide locations to provide 1:1 instruction and ensure seamless operations.


operations / purchasing coordinator

         contributed sharp analytical abilities toward processing travel and entertainment reports; purchasing fixtures and inventories for new locations; and creating databases for tracking inventories, purchase orders, and packages.

         optimized organizational efficiency by directing pre-setups of franchisees and scheduling personnel to build out.


global accounts manager

         assigned accounts to franchisees and oversaw activities through to completion, along with organizing databases to track assignments and revenue, analyzing accounts and funds, reviewing p&l, and generating franchisee sales.


field support director

         demonstrated solid multitasking skills toward supervising 26 worldwide employees; tracking and analyzing spending, travel, and time spent in franchise locations; conducting staff training; and evaluating team performance.

         co-authored franchisee business development plans which provided procedures, forms, and structure set-ups.


the signtist, inc., aurora, co                                                                                                                                                     2000 c 2002


general manager

         planned and prioritized scheduling and workflow to maximize use of resources and meet objectives, along with handling all purchasing, inventory control, work order analysis, project management, customer service, and sales.


sign-a-rama, inc., west palm beach, fl                                                                                                                                   1997 c 2000


field support supervisor

         directed staff scheduling among worldwide locations; wrote excel-based sheets to track spending, time, location, and travel; trained field staff within domestic and international locations as required; and performed team evaluations.

         coordinated and conducted annual meetings, including handling all flights, accommodations, events, and scheduling.


resume • page two

(xxx-xxx-xxxx •




professional synopsis (continued)


sign-a-rama, inc., west palm beach, fl (continued)                                                                                                           1997 c 2000


field representative

         spearheaded the successful start-up of new nationwide franchise locations per corporate specifications, including directing comprehensive operations for 40+ locations in colorado, new mexico, arizona, and nevada, as well as training new franchisees on business protocol and essential procedures to operate profitable retail outlets.


the signtist, inc., aurora, co                                                                                                                                                     1993 c 1997


general manager

         led targeted training, development, and management of a 14-member staff to profitably handle all sales and customer service activities, along with overseeing companywide designs, materials, and inventories.



education & professional development


associate s degree (in progress)                                                                                                                          weatherford college

architectural design & graphics coursework                                                 north texas state / university of texas / tcjc


microsoft certified professional (since 2001)


m2000 franchise management / relationship development courses

m2000 field consultant certificate various additional management certificates



technical summary


microsoft office • microsoft access • scanvec casmate • inspire • flexi • intuit quickbooks • casper • activity pos

plotters • cameras • digital printers • desktop printers • scanners • routers

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