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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

proficient it professional eager to contribute technical expertise, infrastructure capacity, strong project management and customer service skills in a challenging it management assignment actively supporting an organization in maximizing performance.

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career profile

ø  b.s., electronic engineering technology.

ø  microsoft certified systems engineer and certified ms professional + internet.

ø  over 19 years of successful it experience.

ø  expertise in network engineering user service and software operating systems.

ø  outstanding full-life-cycle project management abilities.

ø  proven testing and troubleshooting capacity.

ø  record of progression to positions of increasing authority and responsibility.

ø  proficient in software deployments/consolidations, servers, hardware and telecommunications issues.

ø  capacity in scope development, milestones, change control, risk management and resource allocations.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  have successfully provided service to 2000+ work stations while overseeing upgrades/hardware refreshes for over 200 servers.

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technology skills

dfs, avaya, dns, aspect ivr, dhcp, cti servers, sans, visio, sharepoint, one note

ms project and ms office suite

---

professional experience

speechcycle inc.                                                                                                                      2007 - present

deployment manager

       recruited to oversee web-based application development/deployments for voice-based xml application.

       tasked to manage, define and source data/voice t-1 lines for new call centers based on clients ivrs.

       coordinate with engineers on connection configurations with avaya and aspect ivr and cti servers.

       orchestrate multiple short/long-term web-based/telephony connectivity projects to on-time and under budget completion.

       administer project planning, design, scope definitions and infrastructure requirements.

       ensure deployments, milestone attainment, risk management and support through completions.

       chair and coordinate relationship with client and voice hosting facilities to achieve critical objectives.

       facilitate effective training, presentations and development materials for new call center products.

       direct relationship between organization and voice hosting facilities through daily follow-ups and weekly meetings to evaluate on-going issues, resolutions and strategic planning with technical staff and senior management.

       conducted in-depth connection assessment, identifying multiple unused circuits and saving over $10,000 in monthly hosting charges.

       originated standardized documentation to source client information, constituting a centralized repository for all client data.

       perform liaison with client management to assess existing applications and facilitate future planning/cost control actions.

       worked closely with developers and clients to monitor projects and define strategies to achieve urgent deadlines.

       environment of microsoft project, visio, excel, sharepoint, powerpoint, and fogbugz issue tracker.

 

 

 

yyyyyy x. yyyyyy

page two

 

princeton information consulting/merrill lynch                                                                                2004 - 2007

project manager

       retained to oversee multiple projects to successful completions.

       developed project plans using microsoft project.

       utilized processes defined by project management institute.

       administered budgeting, resources, sourcing consultants/hardware and application qa testing.

       maintained projects on schedule and within stringent budgets ranging from $5,000 to $1.3mm, with up to 30 personnel for global deployments.

       facilitated weekly meetings with client, teams and stakeholders to assess risks, milestones, scope change/slippage, schedule changes, issues, actions and resource needs/shortages.

       coordinated with purchasing and engineers to provide costing of project hardware/services.

       orchestrated detailed design and handover documentation up to project handover.

       acted in concert with business unit managers, technical leaders, director-level managers and engineers to evaluate project status, escalations, metrics and risk mitigation.

       ensured appropriate resource scheduling to achieve project end dates.

       implemented effective change management processes including follow up and development of requests.

       environment consisting of microsoft project and microsoft visio, windows office and budget management tools.

       designated as organization representative to mci, at&t, cisco, thomson financial, reuters and avaya.

 

representative projects:

       windows xp desktop migrations for 2000+ users on both existing/new desktops and laptops; project covered image creation definitions by business unit, deployment and software packaging delivered by tivoli or active directory.

       successful cost reduction project through updating of routers, ios versions, and network connections to 108 branch offices nationally.

       oversaw web development projects for global private client internal websites supporting internal/external accounts.

       migrated all market data t-1 circuits to new datacenters.

       spearheaded probe/security intrusion detection system deployment for all of merrill lynch main internal connections to monitor dos attacks and connectivity issues.

       drove installation of domestic/international lines to costa rica call center in rapid order and covering sourcing wan connectivity and hardware, scheduling and managing costa rica teams.

       administered ip segmentation upgrades, network latency testing for new applications and voice-over ip installations.

       ensured quality of service configurations on routers with existing circuits.

       completed efficient cisco ios upgrades/security changes organization-wide.

       conducted infrastructure upgrades including hardware replacement.

 

credit suisse asset management                                                                                                   1999 - 2004

senior network analyst

       served as it manager overseeing technical resources for client and infrastructure support.

       effectively supported managing director of it, vp of it, regional management, and business units/clients.

       facilitated project status and disaster recovery plans.

       conducted training of help desk, infrastructure and clients.

       developed training materials and courses

       acted as project manager for datacenter and workstation consolidation and windows server upgrades.

       orchestrated deployment of software to desktops covering office 2003, anti-virus applications and operating system service packs.

 

---

education

devry technical institute

bachelor of science, electronic engineering technology


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an information technology management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include almost two decades of successful it background with recent emphasis on information technology project management. to complement this background, i possess demonstrated expertise in project definition, strategic planning, resource allocation, datacenter build outs, effective team leadership and utilization of multiple advanced software applications, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

attachment

 

 

 

 

 

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