Ø Strong analytical background with the ability to work independently on multiple projects at one time as well as the ability to manage staff of various backgrounds and expertise levels.
Ø Possess innate ability to interpret contract deliverables and the willingness to learn new industries.
Ø Astute at time management and organizational skills resulting in multi-tasking efficiency and productivity.
Ø Effectively work with clients of all ages, socioeconomic, and cultural backgrounds.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of case management.
Ø Consistently focus on ensuring development of high-standard case management methodologies.
Ø Proven ability to adapt strong research skills to diverse organization needs.
Ø Effectively manages large case load as well as provides in-depth documentation and audits.
Ø Regularly attend inter-disciplinary team meetings to establish best course of treatment for clients and patients.
Ø Strategically formulate, launch, and manage various funded programs and develop protocols and procedures for staff.
Ø Conduct comprehensive assessments for mental health treatment.
Ø Provide individual and group counseling for clients with co-occurring disorders.
Ø Develop relationships with representatives in other agencies to support individuals in attaining services such as housing, additional mental health care, psychiatric medication, medical resources, financial assistance, legal advocacy, etc.
Ø Participate in daily debriefing sessions, weekly supervision, department, agency wide and other meetings, training and development opportunities as necessary.
Ø Coordinate, prepare and maintain required charting and documentation in a timely and thorough manner.
Ø Develops individualized treatment plans with measurable goals and objectives.
Ø Adhere to all client confidentiality requirements and standards.
Ø Undertake assignments with professionalism and expertise always acting in the best interests of the patient.
Ø Keep detailed records of every case to ensure information sharing occurs between appropriate parties.
Ø Network with other agencies to stay informed about services and resources.
Ø Refer client to another program or agency when appropriate.
Ø Follow up with other agencies that have made assistance commitments to the client.
Ø Present individual cases to the long-term recovery committee when appropriate.
Ø Respect confidentiality at all times regardless of setting.
Ø Increased $300K contract to $600K within two years and without bidding process.
Ø Maintained 88% of staff over a seven year period, with minimal losses of 6% and 3% to promotions and terminations, consecutively.
Ø Increased productivity from 30% to 100% within a one year period on 3 failing projects while maintaining current staff.
Ø Maintained consistently high levels of productivity through a major transition of two Chief Executive Offices, four directors and agency mission changes.
Ø Consistently performs above expectations as evidenced from annual performance appraisals.
Program Manager, Bienvenidos Family Services 2001-Present
Main responsibilities include program management and leadership for three contracts totaling $1.8M. Specifically:
Contract development and strategic planning in a cross-functional manner, relationship building between multiple agencies and the community at large, as well as conducting various therapy sessions and support to other mental health workers.
Program Director, Los Angeles Wings of Faith, Inc. 1994-2007
Main responsibilities included comprehensive management and oversight of five programs, including Family Preservation, Foster Family Agency, Juvenile Mentoring, Healthy Start, and Supervised Visitations. Specifically:
Provided leadership, training, and development to mental health personnel as well as clients, development and implementation of various treatment modalities for both couples and families, as well as conducting of parenting classes.
Benefits Specialist, Healthcare Partners 1994-1997
Primary responsibilities included direct management of five benefits programs, including Tuition Reimbursement, Employee Transportation, Service Contracts, Workers Compensation Return to Work, and Retirement Plans. In addition:
Maintained oversight of company benefits programs in excess of $2M annually.
Benefits Specialist / Workers Compensation Case Manager, Daniel Freeman Hospital 1990-1994
Primary responsibilities included effective change of employee benefits program from standard plan to flexible plan, development and implementation of early Return to Work program, development of efficiency best practices designed to expedite profit realization through strategic training programs for new personnel, as well as regular maintenance of EEO and Affirmative Action Programs for management.
n Masters Degree C Clinical Psychology, Antioch University
- Thesis Title: Crystal Engineering of Some Nitrogen Containing Ligands
n MBA, University of Phoenix
n B.A. - Management, University of Phoenix
n Affiliation - Supervised Visitation Network, California Marriage and Family Therapists (CATF)
n Presentations C Child Abuse Reporting, Mentoring, Case Management, How to Write Case Notes, Suicide: When, Why & How to Report, Working with Children s Social Workers, Business Management-Budgeting, How to use the DSM IV, Working with Other Professionals, Community Building, Resource Building
n Award C Service and Dedication to Families, Los Angeles Home Connection
n Award C Extraordinary Service & Dedication to Children, Los Angeles Children s Planning Council
n Award C Family Preservation Training, Department of Children and Family Services
n Award - Diabetes Walk-a-Thon Leadership (Team Captain), American Diabetes Association
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