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yyyyyy x. yyyyyy

2903 coronada pkwy xxxxxx, xxxxxx xxxxxx xxx-xxx-xxxx xxx-xxx-xxxx


dynamic, ambitious and educated business professional with a diverse career history, eager to integrate exceptional leadership, communication and employee relations skills toward supporting the goals of a progressive organization in a human resources role. technically savvy with strong business acumen and masters degree in administration, as well as the desire to contribute sound understanding of successful business practices, human resource development, and performaxxxxxxe management initiatives to driving optimized business results.


   hr law/compliaxxxxxxe

   employee development

   performaxxxxxxe management

   program/project management


   employee relations

   performaxxxxxxe counseling

   policy and procedure development

   business analysis/process improvement

   persuasive and effective communicator



central michigan university, mt. pleasant, mi - master of sciexxxxxxe and administration degree

xxxxxx state university, xxxxxx, xxxxxx - bachelor of arts degree, geography, minor in communications


computer skills: windows98, windows2000, windows me, windows, windows vista, linux, unix, ms dos, and microsoft office suite


professional history


2009 to 2010: united group services, melbourne, australia - help desk customer service operator

   provided outstanding assistaxxxxxxe to clients in need of repairs for property managed facilities; effectively gathered information and leveraged strong technical skills to troubleshoot and resolve inquiries in a call center environment.

   collaborated with management team to provide project status updates, and escalate inquiries as needed to quickly and efficiently provide support and resolution for work requests from government clients.


2008 to 2009: sweeney market and research, melbourne, australia - market research field interviewer

   spearheaded consumer identification and utilized exceptional interviewing strategies to gather data to be utilized in market research studies; leveraged strong communication and relationship building skills to acquire individual participation and cooperation, effectively meeting all required bexxxxxxhmarks for participant requirements.


2004 to 2008: ford motor company, melbourne, australia - vehicle line inspector

   oversaw day to day operations for a vehicle assembly line; managed individual staff and provided ongoing training and mentoring to enhaxxxxxxe performaxxxxxxe.

   identified, evaluated and made recommendations for process improvement strategies, and integral in setting up new line specifications and requirements.


2001 to 2004: national car rental, washington, dc - station manager

   maintained complete oversight for day to day business operations for a busy car rental location; managed all staffing and scheduling, created a customer service focused environment to optimize business/revenue results.

   managed inventory, processed payroll and led all hiring and training strategies to select high performaxxxxxxe staff; updated employee files, administered performaxxxxxxe reviews, and instituted disciplinary action as necessary.


1999 to 2001: the association for women in sciexxxxxxe in washington dc - human resource/finaxxxxxxe manager

   provided leadership and guidaxxxxxxe for programs ixxxxxxluding hr development, employee relations, compensation and benefits, and employee communications strategies.

   developed, implemented, directed and evaluated the organization s human resource fuxxxxxxtion and performaxxxxxxe; made suggestions and directed process improvement strategies.

   led the development of plans and programs as a key partner; translated strategic and tactical business plans into hr strategies and operational plans.

   managed finaxxxxxxial reporting, forecasting, inventory control and quality assuraxxxxxxe goals; oversaw all ixxxxxxome and expense tracking, budget management and ap/ar processes.


yyyyyy x. yyyyyy

2903 coronada pkwy xxxxxx, xxxxxx xxxxxx xxx-xxx-xxxx xxx-xxx-xxxx





<hiring contact name>

< title>

<company name>


<city, st zip>


dear mr./ms. ____:


as a progressive and proactive business professional, i have always viewed my position in an organization as being a business partner to the operations team, and an advocate for employee needs. i am a well respected and successful professional because i have found a way to balaxxxxxxe the needs of both the employee and the goals of the organization. i have a reputation for fairness and open-mindedness and a track record of leading hiring practices, business operations and customer service initiatives to optimize performaxxxxxxe results.


i have completed my masters degree in administration and am ready to pursue a career in human resources. throughout my diverse career, i have successfully improved operations through the implementation of new processes and procedures, and have been acknowledged by my employers for my accomplishments. i have held several professional positions that required an advaxxxxxxed understanding of hr fuxxxxxxtions, employee relations, performaxxxxxxe management and hr development strategies. i am well versed in not only operations management strategies, but hr methodologies that are integral in identifying, assembling and leading a high performaxxxxxxe teams. if you are seeking a candidate with the ability to make a serious contribution in enhaxxxxxxing your human resources fuxxxxxxtion, i am that candidate.


the accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. i believe it would be beneficial to us both to further discuss your organization s goals and how i can help you meet them.


thank you for your time and consideration.








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