Performance-driven Operations Professional with expertise in New Business Development, Planning and Logistics, Client Relationship Management and High-Level Operations eager to contribute talents toward supporting a progressive organization in maximizing sales and profits as a key team member.

 

Reporting/Documentation Operational Efficiency Strategic Alliances Project Management

Labor Allocation   Audits/Internal Controls   Training & Development   Quality Control

Administration Expertise   Financial Analysis   Budgetary Oversight   Client Services/Deliveries

 

Ø  In-depth relationship cultivation expertise with the ability to work independently on multiple projects simultaneously with specialized knowledge of operational and management processes, inside and outside sales methodologies, various product applications, customer loyalty and retention programs, client development practices, presentation skills, as well as forming collaborative relationships both internally and externally.

Ø  Consistently focus on ensuring development of high-standard client services programs.

Ø  Comprehensive understanding of operations management arena due to hands-on application regarding information management, communications, and client services practices.

Ø  Excel in defining and implementing policies that enhance and maximize market visibility related to competitive advantages.

Ø  Consistently focus on ensuring development of high-standard efficiency protocols. 

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

Ø  Technology savvy and proficient in numerous applications and platforms including: Windows, C++ HTML, Visual Basic 6.0, Systems Analysis, Java, Windows, Internet, MS Outlook, MS Word, MS Excel, Lotus Notes, Net Oxygen/Gallagher, Novell, WEBBY, Shadow Net, TMO, LINCS, and TAS

 

 

Ø  Capable of in-depth research and data analysis with the purpose of improving production time, efficiency practices, as well as retention of clients.

Ø  Embrace organization initiatives and mission statement.

Ø  Perform in-depth analyses in order to ascertain and proactively prepare for market variations.

Ø  Standardize operational protocols in order to streamline and increase workflow productivity whenever practical.

Ø  Skilled at managing multiple high dollar budgets simultaneously and efficiently.

 

n In recognition of outstanding performance, steadily progressed within company to attain ultimate position entrusted with directing team of 7 Lockers and 3 Shippers using variable calculations to obtain best rate for Shareholder profit for up to 100 loans per day at peak of production.  Dealt directly with over 200 Brokers and Sales Team Members.  Oversaw daily activities in Lock Registration Department and Shipping Department.

n Developed and implemented a tracking system to track 6000 personal files of program applicants that are received and shipped daily,  maintain accurate shipping records of files that are sent to NCCC campus and NCCC HQ in Washington, D.C.

n Awards and Accolades: Employee of the month August 2006; Number one in Department Standards 2006; Nominated for Living The Chase Values Award 2007

Operational Research Associate/Supervisor (AmeriCorps NCCC), Lockheed Martin     2008-Present

 

n Primary responsibilities include comprehensive management and oversight of operational and logistical processes as well as serve as liaison from Lockheed Martin to the Selection and Placement Coordinator of AmeriCorps. 

n Supervise team of 4 NCCC representatives and serves as resource in team environment, interpreting operating policies and participate in the development and management of quality control and assurance.

n Coordinate day-to-day activities of the application process and maintenance of the AmeriCorps NCCC database, including coordination of  routine mailings and mail merges, assembling and categorizing facts and figures for written computation and spreadsheet creation, analyzing database needs and recommending improvements and enhancements, maintaining and updating information (within 24 hours) to reflect any status changes. 

n Schedule over 100 interviews on four different campuses per day in accordance with time zone differences.

n Produce daily reports to track trends and report out to management and AmeriCorps NCCC client on department specific goals

n Ensure filing quality and security of all physical AmeriCorps NCCC files while in the position of Lockheed Martin.

n Assure that proprietary information is secured, properly filed and disposed.

 

Chase Manhattan Mortgage                                                                                           2002-2008

 

Rate Lock Manager/Shipping Manager (2007-2008)

 

n Primary responsibilities included comprehensive oversight and training of new Lockers and Shippers as well as evaluated performance, prepared performance evaluation reports, and resolved personnel issues among staff members.

n Approved, balanced and transmitted all wire transactions; performed troubleshooting of Section 32 high cost loans

n Booked loans that had closed.

n Resolved issues with interest rates that Account Representatives were unable to solve.

n Tracked transmittals of files that were shipped to holding facility.

 

Rate Lock Specialist (2006-2007)

Data Entry Clerk (2005-2006)

Junior Closer (2002-2005)

 

Earlier Experience

 

Co-Owner, Partners in Grime Cleaning Service (3 years)

Sales Associate, Best Buy (7 years)

Assistant Manager, Payless Shoe Source (2 years)

Collector, Bank Atlantic Service Center (1 year)

                                                            

n AA Degree C Computer Programming, Kaiser College

n General Coursework, Salisbury State University

n Specialized Training - Supervisory Skills, Communication Skills, Dealing with Difficult People, Improving the Customer Experience, Code of Conduct and Ethics, Privacy Act, Sexual Harassment, Performance Management, Fraud, Anti Money Laundering, Total Quality Management and Credit