yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

 

objective

experienced spa management professional offering dynamic skills in management, team building, vendor relations and customer service eager to contribute to the success of a progressive organization in the role of spa manager.

 

career profile

ø  over six years of successful background in spa services industry.

ø  management certification, 2008.

ø  national certification in therapeutic massage and body work with license in 2003.

ø  expertise in shipboard spa operations.

ø  extensive education and professional development.

ø  well-organized multi-tasker with exceptional interpersonal skills; considered a good listener.

ø  solid experience in all phases of customer satisfaction and staff supervision.

ø  record of progression to assignments of increasing authority and responsibility.

ø  adept in training and oversight of employee teams.

ø  facilitate promotional planning and execution.

ø  skilled in coordinating with multiple suppliers.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.

ø  deliver outstanding administration on a consistent basis.

ø  strong community involvement with crew and passengers, participating in onboard fundraisers and other events, hosting monthly crew activities and facilitating team building.

 

professional experience

steiner leisure                                                                                                                          2004 - present

spa manager (2008-present)

       promoted to direct diverse team of 15-23 staff members providing cruise ship spa services, with particular focus on maintaining highest caliber of standards, values and ethics, as well as complying with all safety and environmental policies/procedures.

       report revenue and monitor/maintain stock, inventory and supplies for spa salon and gym.

       suggest improvements to company operations and assure guest satisfaction.

 

receptionist (2006-2008)

       greeted and prepared guests for leisure activities.

       maintained records and accounted for daily revenue.

       facilitated new staff member training.

       upgraded guest treatments and rebooked guests.

 

spa therapist (2004-2006)

       provided exceptional customer service, utilizing in-depth knowledge of products and therapies.

       met daily quotas and targets.

 

education

steiner leisure academy, england

management training certification, 2008

brand-specific training and certification, 2004

 

national certification, therapeutic massage and body work, 2003

 

ashmead college, seattle, wa

national massage certification course, 2002

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a spa manager capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive professional training and licensure/certifications, and over six years of cruise ship spa operations, customer service, budgetary oversight and inventory control experience. to complement this background, i possess expertise in staff management and training as well as analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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