yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

 

objective

proficient it/engineering professional eager to contribute advanced technical service, policy/procedure, project management, troubleshooting, staff supervision and support expertise in a challenging senior management role.

 

career profile

ø  extensive education and professional training, as well as numerous certifications.

ø  over 11 years of systems, networking, support help desk and troubleshooting experience.

ø  well-versed in maintenance, installation, upgrades, configuration and network security.

ø  knowledgeable in systems control, testing, quality assurance and application implementation.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player and contributor to organizational proficiency.

ø  outstanding capacity to develop and implement advanced applications.

 

professional certifications

vmware sales professional, 2009

citrix-certified sales professional, 2009

citrix-certified sales professional, 2008

microsoft-certified systems engineer (mcse) 2000, 2001

microsoft-certified systems engineer (mcse) nt4, 2000

cna groupwise 5, 2001

cna netware 5, 1999

cna netware 3, 1998

 

technology skills

microsoft sbs 2003/2008, windows 2000/2003, exchange 2007, groupwise, vmware, cna netware 3/4.11/5, ms nt4/2000, ms office suite, backup exec, symantec av

 

professional experience

company name                                                                                                                          2007 - present

vice president of technical services

       direct ten engineers and manage schedules, staff and client requirements.

       review time, billing and staff performance, as well as potential technology acquisitions.

       interview candidates and utilize lab-based skill assessment test.

       account manager for more than 30 clients and high-level support when necessary.

       create internal standards and policies and review most proposed projects prior to submittal to client.

       migrated from ms sbs 2003-based network to sbs 2008, including exchange 2007.

       fulfill roles of salesman, senior consultant, engineer and help desk as necessary.

 

company name                                                                                                                              2005 - 2006

senior engineer & technical manager

       information technology advisor for small and medium-sized clients,

       planned and managed projects, built customer relations and directed staff.

       installed and maintained microsoft, cisco and vmware networks and provided disaster recovery.

       troubleshot user, server and network problems and consolidated multiple small-business servers.

       led migrations from netware to ms and groupwise to exchange and managed 10+ clients.

 

yyyyyy x. yyyyyy

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company name                                                                                                                              2002 - 2005

engineer

       responsible for over 50 user networks, five service-contract-based clients and five t&m-based clients.

       performed onsite help desk services and lead consultant duties.

 

company name                                                                                                                              1999 - 2001

staff engineer

       administered client lans, implemented security patches and scheduled server and workstation backups.

       managed nds systems, supported staff and installed cat 5 cabling, cisco, 3com and hp switches.

       ensured workstation operation.

 

education

ms-tech north america, 2009

axis academy training program, 2008

cisco ipce bootcamp, 2005

microsoft-certified systems engineer (mcse) bootcamp, 2000

networld interop, 1999

netware cna bootcamp, 1999

 

empire college

information technology support specialist, 1998

 

santa rosa junior college

general studies and automotive studies, 1998