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yyyyyy x. yyyyyy

608 east magnolia blvd., #h c burbank, ca 91501
xxx-xxx-xxxx ~ abc@xyz.com

career profile

results-oriented professional with wide-scope business experience ranging from operations/administrative management, business development and account servicing to human resources and cost controls ~ dynamic communication, presentation, liaising, negotiation, and relationship building skills; solid background in customer service. ~ effectively train, develop and lead high-performance teams. ~ sharp strategic planning, prioritization, project/workflow management, and organization skills crucial to boosting efficiency and productivity. ~ proficient in ms office, outlook, powerpoint, html, arms, odyssey, ecars 2.0, and ralph ~

operations / administration / client services / teambuilding & leadership

fiscal management / project/program administration / policies & procedures development

professional experience

 

account specialist, enterprise holdings, valencia, ca, 2010 c present

management assistant, enterprise holdings, pittsburgh, pa and los angeles, ca, 2008 c 2010

  • have progressed with employer to personally manage servicing of key account, aaa insurance, with focus on ensuring optimal client satisfaction with company services.
  • routinely collaborate with accounts receivable staff to address and resolve issues.
  • efficiently manage daily administrative operations, including client files maintenance/updates.
  • previously steered broad-scope business operations, specializing in rental/sale of heavy equipment.
  • as management assistant, steered human resources, from training and scheduling to job assignments and supervision.
  • earlier responsibilities included reviewing financial statements, sales reports, and other performance data to measure productivity and goal achievement as well as determine areas needing cost reduction and program improvement; effectively established and implemented departmental policies, goals, objectives, and procedures.

 

front desk agent, westin hotel & convention center, pittsburgh, pa, 2007 c 2008

  • ensured delivery of quality guest services in efficiently facilitating reservations, registrations and room assignments as well as responding to inquiries and troubleshooting issues.
  • maintained accounts, including posting charges, presenting statements and collecting receivables.

 

assistant to director of c.i.d.d.e.-university of pittsburgh, pa, 2006

  • provided quality administrative support to director as well as faculty and students vital to efficient operations of university s center for instructional development & distance education program.
  • collaborated in training staff and faculty members on web-based blackboard and provided user support.

 

assistant manager/key holder, kings jewelry, monroeville, pa, 2005 c 2006

  • recognized as top salesperson, 2005 christmas season as well as march - may 2006.
  • provided quotes, computed sales prices, totaled purchases, and processed transactions.

 

customer service associate, loews theatres at the waterfront, west homestead, pa, 2004 c 2005

  • ensured a variety of moviegoers received a satisfactory experience in a fast-paced environment.
  • spearheaded fundraising of for first step charities during a 6-month period.

 

customer service representative/teller, s&t bank, oakmont, pa, 2001

  • proficiently managed customer transactions as well as troubleshot and resolved account issues.
  • ensured accountability and accuracy in managing and balancing high-volume of cash.
  • maintained customer account database and related records/documents.

 

 

customer service representative, old navy, monroeville, pa, 2000 c 2003                   

education

 

 

bachelor of arts, humanities, judaic studies and music emphasis; university of pittsburgh, pa; 2005

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