results-driven professional eager to apply strong marketing, advertising, and strategic analysis talents, as well as

solid administrative support and customer service abilities, toward maximizing a company s productivity and profitability.

 

profile

 

         excel at defining marketing strategies for capturing new business accounts, developing existing clientele, and achieving solid leveraging in highly competitive markets.

         possess superior communication, consultation, and presentation abilities vital to maximizing bottom-line revenue.

         adept at researching and analyzing trends and performance metrics to determine optimal marketing strategies.

         contribute excellent problem-solving techniques and strong interpersonal relations talents to support marketing goals.

         effectively interface with all business representatives through to executive level.

         skillful at making decisions to reflect positively on business productivity, corporate well-being, and client satisfaction.

         certified web publisher (cb richard ellis); completed rigorous professional development with numerous industry leaders.

 

~ education and professional development ~

 

bachelor of science in business administration (marketing focus)                               southwest texas state university

 

associate of science in business administration                                                                                austin community college

 

professional certified marketer program (projected summer 2009 completion)        american marketing association

 

professional synopsis

 

 

key accomplishments

ø strategically steered successful himss analytics / salesforce database integration efforts which improved data quality / quantity and ability to target markets for more effective campaign results.

ø introduced state-of-the-art technologies (i.e. zoomerang, exact target, vertical response) to maximize productivity.

ø developed and designed innovative quarterly newsletters to include writing articles and performing client interviews.

ø spearheaded group-wide website redesign efforts which encompassed liaising with top-performing design firms.

 

         apply dynamic leadership talents toward developing, coordinating, and evaluating strategic marketing campaigns and communications endeavors to include delivering projects on time and within budgets.

         contribute strong creative abilities instrumental in authoring, editing, and copywriting broad scope of marketing collateral and promotional materials (i.e. press releases, newsletters, flyers, brochures, posters, etc.).

         optimize public relations efforts by facilitating event planning and organization of exhibitions, group dinners, and webinars, as well as evaluating sponsorship opportunities and speaking engagements and selecting key promotional items.

         lead the redesign of all marketing materials to reflect company growth, stability, and overall position as a market leader to include directing all new logo development and company image branding standards.

         utilize sharp analytical proficiencies toward compiling and evaluating electronic consumer satisfaction data, along with performing critical competitive analyses for executive-level management review.

 

 

key accomplishments

ø achieved best of class team website award for excellence in technological performance.

 

         drove business productivity by coordinating team-driven marketing activities and all-inclusive corporate events to include open houses, bus tours, and golf tournaments.

         created, implemented, and maintained comprehensive property flyers, floor plans, inventory lists, maps, print ads, tour books, brochures, signage, and posters, along with developing a state-of-the-art team website.

         demonstrated solid communications skills toward providing extensive property tours of office buildings and suites; obtained texas real estate salesperson license in september of 2003.

 

professional synopsis (continued)

 

 

key accomplishments

ø voted best registrar among seven large-scale campuses.

 

         expertly managed a fast-paced, high-volume registrar s office to include strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

         maximized publications success by creating promotional materials and related administrative documents (i.e. course catalogs, surveys, newsletters), along with developing plans to improve institutional and student relations efficiency.

         coordinated diverse campus events such as open houses, student appreciation days, awards days, and student orientations.

         directed departmental success by maintaining up-to-date databases of student information, as well as implementing and maintaining various academic and administrative policies to ensure seamless processes at all times.

 

 

key accomplishments

ø created effective training manuals and monthly marketing newsletters for a corporate training department.

 

         developed strategic marketing proposals, plans, and publications critical toward generating new business opportunities.

         co-facilitated and prepared key class materials for soft skills workshops to include proactively serving as a media projects steering committee leader encompassing marketing project prioritization and program implementation.

 

customer service specialist / correspondence editor

 

key accomplishments

ø reduced the amount of open cases 22% by successfully handling escalated customer issues.

ø recipient of a peer award for outstanding achievement and dedication.

 

         served as a communications team leader to create internal newsletters and establish workflow improvement plans, as well as proficiently authoring and editing outgoing customer correspondence.

 

customer service representative iii / account manager

 

key accomplishments

ø increased program sales by 25%, along with attaining recognition as a customer service leader for the company s performance plus connectors product launch team.

ø featured in a cover article within 3m electric current quarterly newsletter (spring 1999).

ø achieved a team award of merit by the international association of business communications austin chapter (iabc) for a dynamic 3m performance plus connectors team rally product launch campaign.

ø recognized with an award for top sales enhancements.

 

         developed a cost-effective vendor program the resulted in preferred ratings from a high-profile utility company.

         demonstrated superior account management talents toward overseeing large- and small-scale southeastern-based clients, as well as providing critical customer service support for assigned sales divisions.

 

professional development

 

business / marketing writing (six-week course) penn foster career school

workshop for proprietary school directors texas workforce commission

indesign levels 1 & 2 new horizons computer learning center

critical customer relations training program image dynamics

 

dreamforce conference salesforce annual conferences (2006 / 2007)

1st annual web publisher s conference cb richard ellis

 

 

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hiring agent name

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company name

address

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dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role within your progressive organization, and am submitting my resume for your review.

 

i am eager to apply strong marketing, advertising, and strategic analysis talents, as well as solid administrative support and customer service abilities, toward maximizing your company s bottom line and ensuring continued marketplace dominance.  i excel at defining marketing strategies for capturing new business accounts, developing existing clientele, and achieving solid leveraging in highly competitive markets.  i hold a b.s. in business administration (marketing focus) from southwest texas state university, an a.s. in business administration from austin community college, and am a certified web publisher.

 

within my most recent role as marketing coordinator for evansville, indiana-based innovative consulting group (icg), i apply strong leadership talents toward developing, coordinating, and evaluating targeted marketing campaigns and communications endeavors to include delivering projects on time and within budgets.  i also contribute diverse creative skills instrumental in authoring, editing, and copywriting a broad scope of marketing collateral and promotional materials.

 

during this time, i strategically steered successful himss analytics / salesforce database integration efforts which improved data quality / quantity and ability to target markets for more effective campaign results.  i also introduced state-of-the-art technologies (i.e. zoomerang, exact target, vertical response) to maximize productivity.  furthermore, i developed and designed innovative quarterly newsletters to include writing articles and performing client interviews, and spearheaded group-wide website redesign efforts which encompassed liaising with top-performing design firms.

 

you will find me to be a results-focused professional who is adept at researching and analyzing trends and performance metrics to determine optimal marketing strategies, and can contribute excellent problem-solving techniques, sharp interpersonal relations talents, and solid communication proficiencies toward supporting diverse marketing objectives.  in addition, i am able to effectively interface with all business representatives through to executive level while building critical client relationships and professional networks.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

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