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0000 xxxxxx xxxx , xxxx , xxxxx 00000  xxx-xxx-xxxx  ~



profile of qualifications


ø  performance-driven manager eager to build career in upper-level management while delivering immediate and long-term results for the employer; extensive background in the insurance industry

ø  dynamic customer service, communication, consultation, and problem solving skills crucial to generating client loyalty and driving business growth

ø  motivating leader experienced in training, developing, scheduling, and supervising teams

ø  sharp business acumen, with solid operations management and administrative skills

ø  excel in prioritizing, planning, coordinating, and steering projects/workflow to optimize use of time and resources and meet critical timelines

ø  computer-savvy; proficient in ms word, excel and powerpoint

ø  flexible, adaptable and available for travel in support of company needs

professional experience


travelers insurance company-houston, tx                                                                              2002-present

first party auto claims unit manager

strategically manage operational issues, both local and virtual, as well as serve as liaison to partnering departments in support of overall performance goals

actively respond to and resolve customer/state issues

took the initiative to acquire additional licensure and assume increased responsibilities for expansion into multiple states, playing vital role in generating business growth

telephony unit manager (commercial intake)

contributed sharp leadership skills toward training new hires in company policies and objectives

facilitated critical adherence to staff scheduling criteria to ensure optimal use of resources and delivery of superior client servicing

successfully served on varied committees focused on boosting site results

commercial automotive/general liability claims representative

selected to personally manage largest account for all property damage claims throughout the mid-us region; required active texas adjusters license in all lines


insurance overload systems-houston, tx                                                                          temp position 2002

temporary assignment

fulfilled temporary contract assignment to travelers insurance company in capacities including claims analyst; additionally served as rental manager for multiple units within houston service center


enterprise rental car, inc.-houston, tx                                                                                            2001-2002

management trainee

capitalized on opportunity to gain hands-on management training and practical experience in broad areas of operations, from customer service and inside/outside sales and marketing to fleet control/maintenance and administrative functions


a-1 personnel services-houston, tx                                                                                                    2001

executive assistant

in addition to managing internal administrative duties for company, interviewed candidates for job placement as well as conducted skills testing



bachelor of business administration, southwest texas state university-san marcos; 2001

major: management

gpa: 3.65/4.0 scale


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