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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-focused professional specializing in driving business growth, partnering among c-level executives, working with diverse vendors, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer 15 years experience toward maximizing an employer s success.



profile of qualifications


         top performer who makes decisions to reflect positively on business productivity, corporate well-being, and client satisfaction, along with seamlessly handling confidential responsibilities while maintaining superior service levels.

         excellent communicator who successfully interfaces with all levels of business representatives and clientele.

         ambitious team player who plans, prioritizes, and manages multiple tasks within deadline-driven environments.



key areas of expertise


administrative support                     high-volume payroll                 process improvement              auditing processes

executive-level assistance              operations management           regulatory compliance           benefits administration human resources processes                          internal communications         workflow prioritization          client / customer relations



professional synopsis


gap stores south coast plaza                                                                                                                                           1995 c present


project leader / district leader

         apply dynamic leadership talents toward directing operations of a large-scale retail location with 1,700+ weekly customers, including overseeing all store-wide training, and designing and delivering multi-level instructional modules.

         maximize organizational efficiency and productivity by managing district auditing practices, along with directing hr compliance with key company guidelines to maintain high-quality customer service within competitive marketplaces.

         interface with executives and senior-level company officials on a regular basis to ensure seamless business processes.


training manager / general manager

         drove business growth for a $6.5-million store, including handling all hr- and payroll-related processes (i.e. labor laws, new hire paperwork, osha, benefits) while upholding the company s information confidentiality agreement.

         built and sustained valuable internal and external relations by instructing several management and staff courses encompassing sales coaching, management simulation training, and training the trainer, among diverse other areas.

         developed best practices to optimize performance and decrease inefficiency, including directing the recruitment, training, and management of up to 150 employees, as well as leading personnel development and growth support.


nbc television                                                                                                                                                                               2002 c 2003


executive assistant / director of operations

         utilized broad scope of industry and administrative services knowledge to manage the overall functionality of office operations, including effectively directing client relations, business development, and high-volume telephone systems.

         led strategic decision-making for numerous executive-level projects while concurrently maintaining superior client relations and customer service, along with handling major business accounts, special events, and incoming projects.


nbc / cw television                                                                                                                                                                                   2002


executive assistant of telecommunications

         planned and prioritized administrative tasks and functions to optimize use of resources and meet targeted objectives, along with managing front- / back-office productivity and supervising internal communication channels.

         cost-effectively handled all travel, payroll, and scheduling expenses while overseeing the hiring and training of staff.



professional development & technical summary


district labor manager / staff works trainer (2007) • situational leadership (2007)

principles of integrity (2005) • effective communications (2003) • managing complexity (2003)


microsoft office suite (word, excel, powerpoint, outlook) • internet applications

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