career objective                              

results-driven customer service professional eager to contribute superior leadership, team building, and business development skills toward supporting the employer in optimizing operational and financial performance

 

profile                                                

ø  offer eight years of progressive customer service experience, with expertise in:

ø  facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  training and directing top-performing support teams

ø  strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure

ø  consistently meet deadlines while providing high quality service

ø  flexible schedule and open to taking on new challenges

 

professional experience                

blockbuster, insert city, tn                                                                                                        2/07 c 4/08

shift leader

         successfully managed shifts independently and supervised other employees while providing outstanding customer service in a fast-paced, high volume location

         responsible for counting and reconciling safe, registers, and deposits on a daily basis; additionally accountable for daily banking transactions

         maintained stock and inventory, ordered materials, oversaw incoming shipments for quality assurance

 

kvat food stores, insert city, tn                                                                                              8/03 c 2/05

meat cutter

         efficiently and courteously assisted customers; took and filled special orders; achieved very high levels of customer satisfaction

         proactively counted inventory and replenished stock continually throughout the day; received new product

         consistently ensured clean and sanitary working environment

 

blockbuster, insert city, tn                                                                                                        1/01 c 6/03

customer service representative

         provided excellent customer service and accurate cashiering; answered multi-line phone system, placed special orders, continuously cleaned and stocked store

 

mcdonalds, insert city, tn                                                                                                         1/00 c 1/01

cashier / cook

         proficiently took customer orders and ran cash register as well as performed back of house operations including running grill and preparatory stations

         effectively trained new employees in procedures and customer service

 

education                                           

university of phoenix, el paso, tx                                                                                 insert year c present

studies toward bachelor s degree in business management