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dedicated and quality-focused customer service analyst eager to contribute seasoned experience in international banking toward supporting a dynamic organization in optimizing performance.
- proficiency in wire transfers, reimbursement collections systems (rcs), regulatory compliance, bank-to-bank reimbursements, and check processing.
reputation for a strong team player work ethic, problem solving talents, analytical skills, attention to details and accuracy, and exceptional multi-tasking skills.
demonstrated ability to analyze, interpret and effectively process information from foreign banks.
- creates and executes administrative and operational procedures to eliminate redundancy, accelerate daily business efficiency, and control costs.
excels as overseas liaison; outstanding communication, listening and administrative talents.
results-driven leader who effectively supervises, coaches, mentors and leads top-performing teams; skilled in delegating work assignments, motivating team members, developing and enforcing procedures, and guiding personnel to achieve goals and objectives.
- facilitates smooth communication between global banking institutions, and expedites workflow to attain organizational objectives.
wachovia bank, 1987 to 2008
customer services analyst (1996 to 2008)
efficiently respond to overseas requests via phone, swift and telex, consistently focusing on achieving optimum client satisfaction, cost control, and efficiency.
leverage exceptional critical thinking abilities to review and prioritize u.s. dollar inquiries relating to chips (clearing house interbank payments system), swift, faxwire, telex, and transfers & returns payments.
process entry reversal and valuation adjustments, research and resolve funds transfer payment errors, and praised by management for displaying excellent performance and productivity.
independently and expeditiously manage high volume of assignments and inquiries critical to maintaining outstanding levels of customer satisfaction.
analyze and issue indemnity in strict accordance with ifsa rules, regulations and criteria.
team leader, international payment investigations department (1995 to 1996)
third-country investigator (1993 to 1995)
documentary collection processor (1987 to 1994)
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