yyyyyy x. yyyyyy                                                  2604 146^th place sw c lynnwood, wa 98087

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

dynamic leader with expertise in operations management eager to contribute broad background in all aspects of business development, customer service and staff supervision functions toward supporting the employer in optimizing operational and financial performance.

 

career profile

ø  upcoming b.s., business management.

ø  associate of technical arts, business management.

ø  over ten years of relevant experience in revenue improvement, strategic planning, account management and financial control.

ø  record of promotion to team leadership positions of wide-ranging responsibility and authority.

ø  in-depth background in staff supervision, training, customer service and order administration.

ø  demonstrated leadership/training abilities in directing critical management, methodologies and coordination in challenging environments.

ø  background in forecasting, promotion, qc, performance review and inventory control.

ø  capacity in effective decision making through critical thinking process.

ø  proven supervisor of unit personnel.

ø  expertise in all facets of high volume operations.

ø  skilled in advanced it software applications.

ø  adept in leadership, team building and motivation.

ø  deliver measurable contributions to increased productivity and profitability.

ø  strong organizational, management and analysis skill sets.

ø  solid understanding and knowledge of cost control.

ø  knowledgeable in meeting stringent organizational goals.

ø  outstanding competence in communications and presentations.

ø  russian linguist.

 

professional experience

aw seattle town car service                                                                                                      2006 c present

director of operations

         recruited to prospect and manage multiple corporate accounts.

         facilitate all facets of daily operations.

         oversee accounts with annual revenue up to $650,000.

         upgraded and increased client base 70% through effective rewards program for repeat customers.

         develop and execute highly successful promotional campaigns.

 

shurgard storage                                                                                                                         2005 c 2006

assistant manager

         tasked to perform wide array of management duties.

         initiated monthly performance plan to meet/exceed revenue objectives.

         utilized knowledge of key business drivers to achieve goals.

         monitored unit performance on a monthly basis.

         planned and executed budgets.

         exercised cost control to optimize profits.

         directed a/r rate and bad debt write-offs to acceptable levels.

         attained profitable status.

         successfully trained mits (managers-in-training).

         assumed responsibility for financial control covering petty cash and banking transactions/deposits.

yyyyyy x. yyyyyy

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wal-mart                                                                                                                                      1999 c 2005

district electronics department manager

         spearheaded turn-around of failing electronics operation, considered one of worst in corporation.

         achieved a top five ranking in one year.

         oversaw 1000-square-foot unit with annual revenues of over $800,000.

         launched long-term strategic planning including modulars and displays.

         managed personal station and four other stations servicing up to 6,000 customers with daily sales of up to $250,000.

         recruited and trained over 100 customer service staff in sales, cashiering and inventory control.

         spearheaded schedules and performance evaluations with store managers.

         administered order processing and opening/closing operations.

         delivered over $1mm in monthly customer orders.

         researched emerging technologies to achieve competitive status.

         gained expertise in conflict resolution and multi-group supervision.

 

 

education

university of phoenix

bachelor of science, business management, expected graduation date

 

edmonds community college

associate of technical arts, business management, 2005

 

entrepreneurship & small business management certification, 2005

 

marketing & sales certification, 2005