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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

quality-focused administrative / management professional specializing in executive-level support, training / development, business relations, fiscal administration, and guest services eager to contribute breadth of professional skills toward maximizing an employer s success.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.  excellent communicator who can delegate and / or handle multiple individual- and team-based assignments within deadline-driven situations.  ambitious self-starter who demonstrates superior attention-to-detail.

 

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key areas of expertise

 

executive-level support                     hospitality management                 payroll / billing processes                 data management

calendar management                        client relations                               guest services                                    business communications

training / development                       technical support                           account management                          inventory control

 

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professional synopsis

 

anchorage marriott downtown, anchorage, ak                                                                                                                     2001 c 2009

 

front office manager (dates of employment)

         applied dynamic leadership talents toward facilitating smooth communications between front desk, concierge, bellhop, housekeeping, and maintenance personnel to include ensuring efficient guest check-in / check-out.

         cost-effectively scheduled employees, along with conducting valuable daily meetings designed to facilitate productive team building, improve communication measures, and encourage useful staff feedback.

         created solid training programs in coordination with corporate policies to include developing, implementing, and maintaining high-quality standards for all associates to provide consistency within hospitality operations.

         demonstrated comprehensive knowledge of hotel services to promptly respond to wide-ranging guest requests and effectively resolve key challenges in strict compliance with hospitality standards.

         employed strong analytical proficiencies toward monitoring hotel inventories and investigating / adjusting all discrepancies.

         supported sales / catering department efforts by coordinating incoming group activities and guaranteeing needs were met.

 

administrative assistant to general manager (dates of employment)

         strategically steered diverse administrative efforts to include handling invoice preparation, reports generation, payroll management, business filing, executive-level scheduling, supplies ordering, and equipment installation support.

         expertly drafted, organized, and distributed confidential correspondence for management review, along with maintaining executive-level calendars / schedules and monitoring guest satisfaction scores (gss) for senior staff distribution.

         drove productivity by performing quarterly training for msds, fire drills, slips / falls, lock-out / tag-out, and blood born pathogens.

         played a key role in boosting revenue by providing detailed hotel tours and entering all royal celebrity tours (rct) reservations.

         analyzed and processed workmen s compensation claims and guest incident reports, along with serving as administrator for marriott global source, monitoring system activities, registering new employees / vendors, and directing billing processes.

 

mercury data group, anchorage, ak                                                                                                                                         2000 c 2001

 

administrative assistant

         maximized information management efficiency by evaluating accuracy of billing documents and handling all filing processes to include regularly performing at above-average productivity levels.

         instrumental in providing strong collection strategies while preserving solid client relationships and customer service levels.

         planned, delegated, and dispatched technician assignments to optimize use of resources and meet business objectives.

 

compusa, anchorage, ak                                                                                                                                                               1999 c 2000

 

customer service representative / account representative

         contributed a broad scope of operations support abilities toward managing daily schedules, authorizing product returns, and supervising deposit activities to ensure seamless business processes at all times.

         met and / or exceeded set goals via targeted buying / selling of parts and software averaging over $440,000 per month to include performing essential follow-up efforts to guarantee client orders were properly received.

 

additional professional roles held prior to 1999

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