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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
results-oriented customer service professional eager to contribute call center expertise and training credentials toward supporting the employer in delivering quality service.
career profile
ø over 15 years of exceptional customer service and call center experience.
ø strong capacity in insurance sales, billing, customer service and banking transactions.
ø knowledgeable in building positive, enduring client relationships.
ø skilled in the effective completion of complex objectives.
ø demonstrated performance in documentation, it systems and problem resolution.
ø adept in policy/procedure implementation.
ø focus on process improvement and increased productivity.
ø tasked with confidential information on a daily basis.
ø expertise in all facets of meeting and exceeding quality and service expectations.
ø strong capacity in staff leadership and mentoring.
ø well-organized multi-tasker with strong detail orientation.
ø proficient in advanced business software applications including ms office suite.
professional experience
tower insurance company, paramus, nj 2007 - present
billing customer service
process all insurance-related calls.
establish and nurture business relationships.
resolve customer problems in difficult situations.
document all activities and relevant information.
operate multiple computer systems simultaneously.
j.p. morgan chase/bank of new york, maywood, nj 1995 - 2007
customer service representative
aided customers with banking transactions.
cross-sold equity and investment products.
provided customer service for large daily call volume.
education
customer service skills center, jersey city, nj
national retail federation certificate service and sales
sumter technical training school, sumter, sc
business certificate
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