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yyyyyy x. yyyyyy 146 woodpark way, nepean, on k2j 4c8
xxx-xxx-xxxx
abc@xyz.com
objective
proficient it professional eager to contribute education, installation, development, networking, project management and technical expertise in a challenging information technology support assignment.
career profile
ø over nine years of it, technical support and administration experience.
ø extensive professional training and education.
ø well-versed in web-based content and multimedia development.
ø skilled in network design, implementation, maintenance and troubleshooting.
ø knowledgeable in systems installation, configuration and training.
ø effectively provide technical support on a consistent basis.
ø strong abilities in software troubleshooting and correction.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team player and contributor to organizational proficiency.
ø outstanding capacity to develop and implement advanced applications.
technology skills
ms windows, ms nt 3.5/3.51, comptia a+, lotus notes, netware 5, demoshield
professional experience
tax analysts, falls church, va 1998 - 2004
media content developer (2000-2004)
developed and maintained web-based content and multimedia tutorials for company software products.
maintained computer systems for training department.
systems administrator (1998-2000)
ensured stable operation of company computers, software and lan/wan connections.
constructed, installed, configured, maintained and supported desktop and server computers.
administered network software, responded to support requests and resolved problems.
maintained comprehensive inventory of pcs, servers, components and other equipment.
developed and documented web-based content installation, training and networking.
technical support representative (1998)
assisted company personnel and clients with cd and network-based software problems.
prepared and updated support documentation.
earlier background
have also been employed by hickling corporation in capacity of administrative assistant preparing graphics for presentations and proposals, establishing database of clients and colleagues, reorganizing archives and creating corporate website. also self-employed as web developer maintaining hickling corporation website, creating and maintaining global knowledge network and administering sparks companies, inc. website.
education
installshield, schaumburg, il, demoshield development course, 2000
ikon office solutions, mclean, va, netware 5 design & administration certificate, 2000, lotus notes system administration 1 r4.5 certificate, 1998, lotus notes system administration 1 r4 certificate, 1998
usda graduate school, fundamentals of computer security for federal information systems certificate, 1999
virginia commonwealth university, alexandria, va, comptia a+ boot camp, 1997
usconnect, washington, dc, supporting windows nt server 3.51 certificate, 1997
global knowledge network, washington, dc, supporting windows nt 3.5 certificate, 1996
yyyyyy x. yyyyyy 146 woodpark way, nepean, on k2j 4c8
xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an information technology support capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over nine years of installation, development, maintenance, networking, project management and technical experience. to complement this background, i possess content development, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
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