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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



enthusiastic, solutions-focused b.a. in business & public administration graduate eager to offer cross-functional experience gained from 7 years of progressive client relations, account management, operations support, and data / records administration toward maximizing an employer s productivity and profitability.



profile of qualifications


         top performer who makes decisions to reflect positively on business productivity, corporate well-being, and customer satisfaction.

         excellent communicator who successfully interfaces with all business representatives and clients through to executive level.

         integral leader who seamlessly handles confidential responsibilities while maintaining high-quality client service levels.

         ambitious team player who plans, prioritizes, and manages multiple tasks within deadline-driven environments.



key areas of expertise


customer relations                       account management                   process improvement                               data management

management practices                   correspondence drafting             data calculations / adjustments             workflow prioritization

strategic analysis / planning        billing / expense processes         travel / accommodations planning       business communications



professional synopsis


collections representative

hsbc bank, pomona, ca                                                                                                                                                     2008 c present


         utilize broad scope of industry and professional services knowledge to communicate with customers via multiple means pertaining to delinquent and / or over-limit accounts, along with negotiating beneficial resolutions to payment situations.

         deliver top-notch results based on dollars collected per production goals by handling each call with efficiency and accuracy.

         contribute sharp analytical abilities toward producing reports, resolving errors, and making calculations and / or adjustments to accounts, including maintaining documentation of all customer contact and location data via an online collection system.

         interface among creditors, employers, and public sources of information to attain customer locations to collect delinquent accounts, along with liaising between internal / external customers to promptly resolve reoccurring account issues.


administrative assistant

law office of howard s. borenstein, upland, ca                                                                                                          2003 c 2008


         expertly handled comprehensive paperwork and manual billing processes, including maintaining accounting, disbursement sheets, and credit card authorizations, as well as processing and preparing confidential data for attorney reference and review.

         optimized administrative efficiency by designing and managing a unique filing system and cross-reference correspondence list.

         organized details of off-site functions, including securing locations, food / beverage choices, travel arrangements, and material preparations, along with following up on assignments through to completion and assisting attorneys in court and on-site meetings.



education & technical summary


bachelor of arts in business & public administration (management emphasis)

california state university, san bernardino


california basic educational skills test (passed 2008)

state of california


microsoft office (word / excel / powerpoint) • microsoft windows 98 / xp • lexisnexis • internet applications

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