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Yyyyyy x. yyyyyy

1111 Myers Avenue ¾Xxxxxx, OH xxxxxx ¾ xxx-xxx-xxxx ¾


Dynamic, motivated and ambitious Business and Operations Support Professional with expertise in customer service, office administration, bookkeeping, purchasing and inventory management, eager to contribute solid organizational and communication skills toward supporting the goals of a progressive employer. Track record of consistent professional advancement and delegation of additional responsibilities.  Reputation for superior business savvy with the ability to thrive in a fast paced setting.  


Core competencies include:


   Strategic Planning and Execution

   Organize and Streamline Office Procedures

   Strong Data Entry/File Management

   Customer Focused Attitude

   Business Analysis/Process Improvement

   Dependable with Excellent Work Ethic

   Computer Savvy/Network Administration

   Bookkeeping/AP/AR/HR Processes

   Decision Making/Problem Solving

   Excellent Communications Skills

   Quick to Foster Confidence/Gain Trust

   Concise Attention to Detail

   Research/Data Collection/Analysis

   Strong Analytical Skills


Professional History


Samaritan Hospital in Xxxxxx, OH   - Reception Desk Volunteer                                                           2009 to Present

   Contribute strong customer service skills  toward supporting greeting and reception efforts in a busy hospital; positive and enthusiastic, with the ability to provide guidance and direction for visitors.


Sovereign Chemical Co., Akron, OH - Customer Service Associate                                                                                2009

   Provided outstanding customer service and follow-up for clientele; ensured efficiency and accuracy in order processing, and utilized proprietary software program to track order data.

   Answered and routed telephone calls, performed general administration functions, and contributed to office performance by leveraging strong organizational skills to improve processes, and effectively manage a high volume of inquiries.

   Assembled and compiled data to generate daily and monthly activity reports, and used the Takestock distributor program to ensure inventory control.


Mohican Industries, Inc., Xxxxxx, Xxxxxx  - Office Administrator                                                            1989 to 2009

   Provided oversight and leadership for all administrative, bookkeeping, purchasing and customer service initiatives for a busy manufacturing company.

   Managed a variety of personnel issues including worker compensation claims, benefits administration, unemployment compensation, payroll and performance management.

   Maintained accountability for all accurate processing of AP/AR, invoicing, bank deposits and reconciliations, and aggressively pursued overdue collection accounts to capture outstanding payments.

   Greeted visitors, answered and routed phone calls, and represented the organization in the most positive and professional fashion; gained reputation for being an efficient leader with the ability to easily manage multiple tasks in a fast paced setting.

   Contributed to the ongoing success of the organization by monitoring and managing cash flow, streamlining inventory and procurement practices, and identifying cost savings opportunities.

   Effectively negotiated pricing and terms with vendors and trucking companies, and analyzed pricing strategies to ensure optimum contractual agreements.



American Career Institute, Mansfield, Xxxxxx - Certificate for Data Entry Operations:

Basic Accounting, Computer Operations, Leadership Skills and Records Management Courses

Yyyyyy x. yyyyyy

1111 Myers Avenue ¾Xxxxxx, OH xxxxxx ¾ xxx-xxx-xxxx ¾





Mr. (Ms.)


(Address 1)

(Address 2)



Dear Mr. _________________


It was a pleasure (speaking with you/meeting with you) on the (date for example, 19th of February or 3rd of July). I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered.


I am very interested in the (name of position) position, and I am convinced now, more than ever, that it is the right job for me. I feel my background and qualifications prepare me well for just the sort of challenges and responsibilities we discussed.


Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.








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