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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Social Security Number:
Citizenship:
Veteran s Preference#
Vacancy Announcement:
Job Title:
CORE COMPETENCIES
IT Personnel Supervision, Systems Analysis, Life Cycle Management, Security Operations, Project Management, System Development, System Implementation, Customer Support, Quality Assurance, Configuration, Installation, IT Best Practices, Systems Testing, Software/Hardware Managements, IT Troubleshooting, Personnel Training, Help Desk Management, Communication, Briefings, System Security, Equipment Management, Inventory Accountability/Distribution, Budgeting, Project Assessments, Standard Policy Development, and Regulatory Compliance.
PROFESSIONAL EXPERIENCE
5/2009-Present
Desktop Manager
National Labor Relations Board
Washington, D.C.
Hours per
Week: 40
Salary: $105,211/yr
Supervisor: Bryan Burnett Phone: xxx-xxx-xxxx May Contact: No
Actively serve as Configuration Manager for all enterprise software and hardware. Strategically applied configuration and security management techniques, best practices, and testing techniques to al operations, ensuring data integrity and confidentiality. Function as Subject Matter Expert on updates and alterations to enterprise infrastructure, ensuring compliance with federal requirements and best practices while maintaining interoperability with existing configuration items. Successfully plan, design and implement updates and changes to information systems, software and configuration items across 30 nationwide offices. Efficiently managed life cycle of all information systems, peripherals, and software. Responsible for assessing, planning and developing detailed reports and recommendations for senior management regarding IT capital planning requirements, budget preparation and IT strategic planning. Successfully oversee the deployment of a custom virtual solution for providing secure, single purpose functionality to financial application users. Authored numerous innovative desktop image creation procedures, hardware/software testing, certification procedures, system deployment procedures, and key management procedures. Effectively managed Help Desk personnel, providing hands-on training in troubleshooting, testing and support activities. Consistently provide technical advice and education to staff and management on various subjects, including Section 508 requirements for electronic and information technology, information security, VMware design and implementation, enterprise architect design, application development, and future technology standards. Tasked with managing the Information Technology Technical Library, including hardware, software, documentation of enterprise infrastructure, hardware configurations, and configuration item dependencies.
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7/2007-Present
Communications Officer
Mobile Expeditionary Security Squadron 10
Jacksonville, FL
Hours per
Week: 16
Salary: $15,000/yr
Supervisor: LCDR Zack Staples Phone: N/A May
Contact: No
Strategically serve as Reserve Coast Guard Lieutenant Commander, function as Communications Officer and the Communications (N6) Department Head for a joint military command. Effectively lead and mentor a mixed department of 20 Coast Guard and Navy personnel, actively handling Human Resource operation functions such as leading new staff training, evaluating performance and providing guidance/mentoring. Skillfully plan, organize, implement, and manage security of information systems and telecommunication services for 12 subordinate units located in four states in support of global national defense missions. Successfully oversee the accountability of electronic key management system (EKMS), crypto materials, and controlled cryptological items (CCI) for Command and subordinate units. Effectively managed all ordering, issuing, inventorying, and replacement of all classified/unclassified IT systems and communications equipment. Drive the development and testing Emergency Action Plan and Emergency Destruction Plan for safeguarding and destroying classified materials, crypto keying material and CCI equipment during natural and manmade events and disasters, while also training personnel in implementing Emergency Plans. Organized the creation of Memorandum of Agreements with multiple units for distribution, service and management of issued crypto, CCI, and communications equipment.
7/2008-5/
Senior Security Architect
Fidelity National Information Services
Jacksonville, FL
Hours per
Week: 40
Salary: $98,500/yr
Supervisor: Chris Sebelius Phone: N/A May Contact: No
Served as primary influence in company s decision to implement PKI solution for securing and managing confidential information, communications, and intellectual property across the entire corporation. Hand-selected to design, implement and manage enterprise solution using Windows Rights Management Services (RMS) and leveraging active directory, Exchange Server 2003, SharePoint 2007 and RMS enabled Microsoft Office applications for protecting confidential email communications and digital documents from unauthorized access, printing, copying, editing, or forwarding. Developed a robust and scalable infrastructure in support of company s 25,000+ employees. Successfully developed and implemented detailed security standards, frameworks and reference architectures, specifically designed to support the business requirements for a global Fortune 500 company in over 80 countries. Served as Designated Records Officer, tasked with overseeing data classification, labeling and implementation of technical safeguards for confidential data protection and destruction for offices in North America, South America, India, Asia, and Europe. Conducted a detailed analysis of internal and outsourced application development projects, identifying security risks and technical viability while determining realistic budgets for each. Responsible for evaluating IT management practices and procedures for compliance with laws, regulations, policies, and industry standards. Strategically assessed new security technologies and threats to software applications and provided detailed plans for corrective action. Collaborated with IT, Legal, Compliance, Risk Management, and Internal Audit to maintain alignment with security priorities and business objectives while reducing risk to the environment. Coordinated with teams of application architects and programmers in managing the development lifecycle of new custom applications, ensuring correct implementation of security mechanism in accordance with the corporate policy, Payment Card Industry Data Security Standards (PCI-DSS) and the Open Web Application Security Project (OWASP) guidelines. Effectively instituted peer code review, automated code analysis and application vulnerability scanning, resulted in the 35% reduction of application vulnerabilities and recoding.
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7/2005-3/2008
IT Project Manager
DHS/Federal Law Enforcement Training Center
Brunswick, GA
Hours per
Week: 40
Salary: $89,295/yr
Supervisor: Gary Mode Phone xxx-xxx-xxxx May
Contact: Yes
Actively served as Project Lifecycle Manager for over 30 IT projects at 4 geographically remote sites for multiple DHS and federal agencies. Managed integrated project teams of contractors, vendors and government personnel in the fulfillment of multiagency mission objectives. Chaired the Telecommunications Design Review Board, providing architect design and implementation of infrastructure projects consisting of interdisciplinary IT technologies, including VoIP, virtualization, inside and outside cable plants, new building construction including a state-of-the-art Simulations Building, LAN and WAN expansion, licensed/unlicensed microwave. Served as Section 508 Coordinator, effectively reviewing and approving all electronic and information technology procurements and IT contracts on behalf of the agency. Successfully designed and developed a custom project cost estimating and tracking tool, effectively eliminated fiscal waste of approximately $110K per year per site. Proficiently drafted Telecommunications Standards, resulting in a homogeneous enterprise infrastructure and optimized quality control processes. Certified COTR responsible for maintaining compliance of vendors, contractors and service providers with quality requirements. Served as key member of source selection boards for Student Administration and Scheduling System $20M contract, Help Desk Services contract of $5M and $9M contract for inside and outside cable plant upgrades. Drove the design, development and deployment of cutting edge business solutions, including a multisite, redundant DMZ for access to mission critical system by trusted and untrusted users while preventing backdoor access to DHS OneNet. Strategically designed a high available virtualization of multiple data centers using VMWare, as well as high density HP blade servers, and EMC SANs. Oversaw the design, development and implementation of virtual desktop infrastructure (VDI) service for multiple federal agencies with a 3 year expected net present value savings of $725k. Consistently presented briefings to senior management, stakeholders and high ranking officials on new technologies, potential risks and cost-benefit analysis for innovative solutions to meet operational needs.
2/2003-7/2005
Siprnet Project Officer
DHS / USCG Telecommunications and Information Services Command
Alexandria, VA
Hours per
Week: 40
Salary: $79,500/yr
Supervisor: Kim Howard
Phone: 703-590-6342 May Contact: Yes
Actively administered System Engineering Life Cycle for classified information technology projects and support services for information system in support of critical Department of Defense and Department of Homeland Security operational missions. Led 30 network technicians, systems engineers and support personnel in designing, planning and executing the installation of classified workstations, telecommunication infrastructure and software implementation projects. Effectively ensured the integrity of a secure enclave through the validation of visitor security clearance, testing of security monitoring systems and deployment of cell detectors to discovery unauthorized wireless devices. Initiative resulted in zero security breaches and reported incidents. Spearheaded the administration of a $1.25M budget for equipment, support and LAN/WAN expansion for intra-agency encrypted telecommunications and data services. Drove the development of a Secret hardened Windows XP Professional operating system image for multiple hardware platforms. Actively maintained the integrity, confidentiality and availability of data/services through the utilization of multiple security tools and best practices. Tasked with providing supervision of 24/7 classified Help Desk for over 150 ship/shore units serving over 3500 users.
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Organized the establishment of a state-of-the-art test lab for the evaluation of engineering change proposals for new LAN configurations, software updates, and deployments of new technologies. Responsible for the configuration, change and release management of over 3,500 desktops/servers, networking equipment and COTS/GOTS software for the enterprise. Authored Memorandums of Understanding, policies, standards, and procedures for a broad range of security related operations, including physical security, incident handling, vulnerability processing, handling of classified materials, and testing metrics for classified hardware and software.
4/2002-2/2003
Senior Systems Engineer
Apptis / Federal Law Enforcement Training Center
Brunswick, GA
Hours per
Week: 40
Salary: $60,000/yr
Supervisor: Jim Wallis Phone: 571-437-5243 May
Contact: Yes
Serving as Microsoft Certified Trainer, provided end user training for COTS and GOTS software, Microsoft Office Suite applications, and general computer/internet use. Actively utilized various security scanning and analysis tools to produce information systems security and vulnerability reports and network topology maps. Strategically mitigated security risk and eliminated performance bottlenecks through the identification of improperly configured networked devices. And-selected to serve as Apptis Contractor for the Federal Law Enforcement Training Center, responsible for the planning and execution of the migration for a geographically dispersed 2500+ user, high-volume Novell/NT network to a Windows 2000 Active Directory environment. Successfully set up a new Help Desk and transitioned previous services from government operation, focusing new Help Desk on customer service and fast problem resolution; new Help Desk decreased resolution times by 75% and increased customer satisfaction by over 80%. Capably presented briefings for CIO, deputy CIO, Division Chiefs and stakeholders to discuss project milestones, technical issues, and scheduling restraints for system deployments, data migrations, and user acceptance testing.
7/2000-7/2002
Senior Network Technician
L3 Communications/ U.S. Army Corps of Engineers
Savannah, GA
Hours per
Week: 40
Salary: $50,000/yr
Supervisor: Vernon Eppley Phone: N/A May Contact: No
As Level 3 Communications Contractor for the U.S. Army Corps of Engineers, efficiently supervised both onsite and virtual teams who provided Level 1, 2 and 3 Help Desk support, internet management, and systems administration for the USACE, SAS s multi-regional network of 700+ users located in 10 field offices in three states. Established high technical standards, configuration/ change management for all information systems, peripherals, systems upgrades, and application deployments. Hand-selected to serve as Information Assurance System Administrator, consistently ensured all multi-platform systems were patched and compliant with all Information Assurance Vulnerability Alerts (IAVAs) according to DOD regulations and policies. Maintained 100% compliance for all DOD mandated security alerts and task orders. Organized the enterprise project for migrating from Windows NT and Lotus Notes to Windows 2000 Professional and Outlook. Collaborated with government COTR, local and remote stakeholders for establishing requirements, developing schedules, and executing major tasks related to system implementations, new technology deployments, COTS and GOTS application upgrades, and data migrations. Served as Team Lead for local computer emergency response team (CERT); effectively isolating and eradicating viruses which kept user data loss at 0%.
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EDUCATION
2005-Present
Degree in Information Systems
American Sentinel University
Birmingham, AL
3.4 GPA
1993-1995
Degree in Computer Science
Armstrong Atlantic State University
Savannah, GA
3.2 GPA
1990
Associates in Allied Health
Medical College of Georgia
Augusta, GA
2.9 GPA
TRAINING and PROFESSIONAL DEVELOPMENT
IT Infrastructure Library (ITIL) v3 Foundations
Computer Forensics, Investigation and Response
Electronic Key Management System
Ethics
Project Management Professional
Section 508 Coordinator
Certified Wireless Network Administrator
CISSP
Contracting Officer s Technical Representative
Leadership
Windows Server 2003
IT Project Management
SANS Security Essentials Course
Advanced Cisco Configuration
Delivering Exceptional Customer Service
Exchange 2000 Administration
CERTIFICATIONS/CREDENTIALS
Active TOP SECRET Clearance
Certified Information Systems Security Professional (CISSP)
Project Management Professional (PMP)
Contracting Officer s Technical Representative (COTR)
Microsoft Certified Systems Engineer (MCSE)
Army Level 2 Information Assurance System Administrator / Network Manager
Army Level 1 Information Assurance System Administrator / Network Manager
Certified Internet Webmaster Associate
CompTIA i-Net+
CompTIA A+
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AWARDS
Achievement Medal, USCG 6/2007
Letter of Appreciation, FLETC 4/2007
Performance Award, FLETC 4/2007, 8/2006, 9/2005
Letter of Appreciation, USACE 2002
Letter of Appreciation, USCG 2001, 1995, 1992, 1992
Coast Guard Efficiency, USCG 2001
Certificate of Recognition, USCG 2000
Innovation, USCG 2000
Good Conduct, USCG 1999, 1996, 1993, 1990
PUBLICATIONS
Book: Windows XP Home Edition Security Guide, ISBN-10: 0000 xxxxxx xxxx , xxxx , xxxxx 00000, July 2009
Research Paper, Corporate Espionage 201 , December 2007
Research Paper, Corporate Espionage 101 , March 2002
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