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Yyyyyy x. yyyyyy                 0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective                                                                                            

Results-driven, motivated professional eager to contribute dynamic management, team-building and client servicing skills toward actively supporting a progressive organization in optimizing performance



Ø  Offer solid academic experience in public relations, event planning, advertising and brand imaging, with comprehensive professional background in customer relations and operations management.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

Ø  Awarded "Employee of the Month" and runner-up for "Employee of the Year."


Education & Professional Training                                                            

  B.BS., BADM-Marketing - Black Hills State University (Spearfish, SD), 2008; Dean s List and Marketing GPA: 3.8.

  Successfully completed rigorous curriculum including: Marketing, Marketing Research, Marketing Management, Integrated Marketing Communications, Retail Management, Accounting, Advanced Computer Applications, Productions & Operations Management and Business Policies & Strategies.

  Select Courses - CSU (Ft. Collins, SD)

  Select Courses - UW (Laramie, WY)


Professional Experience                                                                               

Minerva s Restaurant - Rapid City, SD                                                                            2003-Present

Server/Bartender (2005-Present)

Manager, Dining Room (2003-2005)


Firehouse Brewing Company - Rapid City, SD                                                                2002-2003



Denny s Restaurant - Rapid City, SD                                                                              2000-2002

Manager, Assistant General


Career Highlights


  Contribute dynamic leadership skills in managing all levels of Front of House and Back of House employees, with full accountability for the effective administration of daily operations.

  Spearhead diverse administrative activities ranging from recruiting, hiring and terminations to training, performance evaluation, scheduling and payroll.

  Steer inventory control and food/supply ordering while cost-effectively administering liquor costs, demonstrating exceptional project management and organization skills in achieving operational goals and timelines.

  Successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  Proactively establish key relationships and liaise with management, staff, clients and vendors.

  Efficiently plan and coordinate workflow, define staffing requirements and assign projects to optimize utilization of human capital and operational resources.

  Exhibit solid leadership qualities in mentoring, coaching and developing team members.


Technical Skills                                                                                              

Microsoft XP, Word, Excel, Access, PowerPoint, and Frontpage

Problem/solution solver programs, including Solver and Statistical Regression Analysis

Yyyyyy x. yyyyyy                 0000 xxxxxx xxxx , xxxx , xxxxx 00000












Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated in the accompanying resume, I have a comprehensive background in operations management and customer relations.  To complement my experience, I offer a B.Bs. in BADM-Marketing.  Among my accomplishments, I achieved Dean s List multiple times, holding a Marketing GPA of 3.8.  In addition, I was awarded Employee of the Month and Runner-Up of Employee of the Year in my current position.


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy




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