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mark coetzer



6504 desco #0000 xxxxxx xxxx , xxxx , xxxxx 00000


executive profile



technology operations executive

dynamic management expert with extensive background and demonstrated success in operational best practices within healthcare and technology environments.  eager to contribute specialized skill-set to the growth and viability of a progressive organization.     



skill set

  executive management

  operational analysis

  financial analysis

  budgetary oversight

  strategic planning

  policy development


  it governance

  data analysis

  patient oriented

  problem solving

  project management

  research oriented


business relationships

  organization development

  cross-functional leadership

  efficiency best practices

  grants management

  program development







ø  strong it background with the ability to work independently on multiple projects simultaneously with in-depth knowledge of healthcare, telecom, utilities, and finance industries.

ø  excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations through strategic alignment of business strategies and technology. 

ø  demonstrate dynamic project management and leadership qualities as well as strong communication skills in successfully steering planning meetings and delivering comprehensive strategies related to the governance process. 

ø  capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.  

ø  embrace company initiatives and lead process integration efforts throughout various departments.

ø  increase revenue streams by establishing market wide policies and procedures related to data analysis. 

ø  skilled at managing multiple projects and leading teams in cross-functional, concerted efforts to increase company-wide revenues.

ø  stay abreast of most up-to-date research and data in order to offer most viable recommendations to clients. 

ø  provide support including document analysis, database administration, and creation of various technical resources as well as comprehensive administrative functions.

ø  possess in depth understanding of multiple software and hardware platforms including mainframe, middleware, pc, client servers, ibm, unisys, sun, wang, db2, adabas, oracle, peoplesoft, cobol, natural, sql, mvs/xa, unix, ibm mq series, ca clarity, erwin, rational suite. 



key achievements





















































education & training





ø  successfully implemented pmo frameworks complimented with portfolio management best practices resulting in 25% improvement in project delivery.


ø  strategically aligned business strategy and technology capabilities to ensure resource were focused on relevant investments, resulting in saving $5m in one year.


ø  executed initiative to calibrate project resources with project pipeline resulting in a $4m savings in one year.


ø  coached and mentored high potential employees resulting in a 10% increase in the leadership pool along with associated promotions.


ø  coordinated alignment of change management with a software release schedule resulting in 12% increase in resource productivity.


vice president of information technology                                                   2006-present


  maintain strong customer relationships across multiple business verticals.

  effectively translate change into organizational realignments to attack new problems and issues.

  process and assimilate solutions related to issues and provide solutions that benefit the business with a focus on product implementation.

  assist structure organization to deliver speed-to-market with a continued high level of quality.

  manage performance metrics via input from the business units to ensure accurate measurements and appropriation of resources.

  create accountability standards related to meeting objectives and goals within process framework and epmo.

  facilitate employee development by actively coaching and counseling along with semi-annual performance reviews.

  appropriately align various business and it strategic plans.


director of project management, sibridge                                                    2005-2006


  primary responsibilities included implementation of customized project management life-cycle process framework.

  management of multiple client relationships across multiple business verticals and it.

  directing consultative engagements with executive stakeholders.

  oversight of rfp organizational impact and analysis.

  operate within the itil framework to increase sla s and systems availability.

  effectively translated change into organizational realignments to resolve new problems and issues.


consultant / problem management sme, sprint                                              2005-2006                 


  main responsibilities included oversight of repositioning initiatives designed to coordinate and initiate project activities necessary to fulfill large government projects.

  worked with key business stakeholders through the project ideation and analysis phases to prepare for requirements negotiation and interpretation of a cumbersome rfp response.

  prepared and delivered weekly executive reports with an emphasis on risk and mitigation approaches brought on by an aggressive schedule.

  enhanced the reporting artifacts for reuse by the pmo.


 applications development / support manager, capgemini energy             2002-2005                                


  main responsibilities included the reorganization of teams and coordination of goals to reduce defect backlog and eliminate delayed revenue backlog.

  maintained strong client relationships across multiple business verticals.

  researched issues and provided solutions to create win-win outcomes.

  implemented employee rotation program within organization providing the opportunity for employees to build skills in diverse application areas.


earlier experience


- director of business development, genesis 10


- applications development manager, sprint telecommunications            


- technical manager / consultant, triad data, inc.            


- programmer / analyst, morgan stanley   


- it business leadership academy

- leadership breakthrough training c rapport leadership


- diploma c data metrics, university of witwatersrand, south africa


- numerous leadership and management courses


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