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yyyyyy x. yyyyyy                                                                    

4904 n. st. louis ave., apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              
dynamic assistant manager eager to contribute technical, administrative, and team leadership skills as well as strong commitment to world-class customer service toward supporting the employer as a key staff member


ø  offer unique blend of interpersonal and technical support skills, with strong knowledge of data management, software design, and project management strategies

ø  efficiently assess and respond to individual client needs; create, execute, troubleshoot, and document complex technological processes

ø  conduct extensive research, analyze requirements, design need-specific solutions, and train personnel in all aspects of operations

ø  consistently achieve critical deadlines while maintaining high quality standards; demonstrated ability to complete multiple concurrent projects

ø  dynamic organization, prioritization and time management skills

ø  proactive team player equally effective in independent and collaborative environments

ø  fluent in english, bosnian, serbian, and croatian, with intermediate spanish language skills


~ technical proficiencies ~

ms office (word, excel, powerpoint, access, outlook) ~ ms publisher ~ adobe premier ~ quark ~ oracle 10g ~ photoshop cs ~  dreamweaver ~  flash animation ~  asp ~ javascript ~ xhtml ~ xml ~ css ~ sql


morris graduate school of management, chicago, il                                       anticipated graduation may 2009

studies toward master s degree in information systems management


east-west university, chicago, il                                                                                                      2007

bachelor of arts in english and communications 

professional experience                

east-west university, chicago, il                                                                                          2003 c present

administrative assistant to manager (2005 c present)

  • in recognition of outstanding performance, quickly progressed within university to attain position entrusted with providing support for senior management and daily operations
  • perform a broad range of administrative duties including reception, inventory management and ordering, database maintenance, and weekly, monthly, and annual report generation
  • deliver effective new-hire training programs instrumental to building top-performing teams; supervise staff and calculate bonuses
  • actively contribute to business development efforts; track and process leads, coordinate telemarketing projects, and participate in advertising campaigns, including an appearance in commercial production

admissions department administrative assistant (2003 c 2005)

  • served as receptionist and assistant to international counselor, assisted with clerical work and special projects for multiple admissions counselors
  • visited high schools, participated in college fairs, delivered presentations at open houses to drive enrollment figures, and directed orientation seminars
  • supplied superior customer service and student support, processed applications, and prepared documentation

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