To combine my 20+ years of automotive experience with a dealer organization committed to world class performance. I want to join an aggressive, process driven management team, focused on creating a fixed operations department that performs at the optimum levels of productivity, profitability, and customer satisfaction.

 

 

Dennis Dillon Automotive Group, Boise, ID, 2001 C present

Fixed Operations Director

Dennis Dillon Automotive Group is privately owned and operated. We represent Ford, Dodge, Suzuki, Mazda, Chevrolet, Cadillac, GMC, Nissan, and Kia franchises. The company is comprised of 11 franchises in 9 buildings spread over a 50 mile radius.

         Improved fixed operations absorption across all product lines from 30% to 106%.

         Increased multiple line repair orders by 200% by instituting proper vehicle inspection procedures.

         Implemented menu sales throughout all service departments, resulting in a 42% increase for new vehicle accessory sales.

         Established best practices procedures for all policy write offs , reducing an 8% average write off total to less than 1%.

         Trained Parts Managers in precise tracking and elimination of SOP parts exceeding 30 days in inventory.

         Created new fixed operations sales record with $750k in gross labor sales, and an average monthly gross of $655k.

         Collected $93k out of $100K in warranty claims past 180 days aging.

         Instituted advance appointment system, and scheduling of technician work mix resulting in an increase in hours per repair order of more than 2.9, including quick services .

         Astounded Chrysler Corp. warranty audit team. After 100 s of repair audits were audited total charge back was $45.

         Achieved above zone average CSI ratings for all 12 franchises every year.

 

Larrsa & Associates, San Antonio, TX, 1996 C 2001

Fixed Operations Consultant

Larrsa & Associates is a privately held automotive consulting practice, serving a national client base of new car dealerships. Larrsa & Associates began their consulting practice in 1978.

         Engaged by over 60 unique clients and implemented best practices policy and procedures for all fixed operations processes.

         Served as interim fixed operations director, and assisted in search and orientation of permanent candidates.

         Concentrated training in dealership warranty audit procedures across all product lines domestic and import.

         Provided forensic warranty audit consultation, and recouped in excess of $50 million for dealership clients.

 

Continued

 

 

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Professional Experience continued

 

         Recovered $12 million in warranty receivables for one Ford dealership.

         Established matrix pricing system for parts departments, and trained dealership staff on inventory control procedures, and cost efficient ordering processes.

         Key dealer/principal consultant for in store personnel matters and departmental policy issues.

         Expedited claims processing by designing customized procedures and verification systems adhering to manufacturer standards.

 

Fremont Automotive Group, Fremont, CA, 1989 C 1996

Fixed Operations Director

Fremont Automotive Group was a large, regionally consolidated, and privately owned group of new car dealerships. Franchises represented were, Ford, Volkswagen, Pontiac, Oldsmobile, GMC, Nissan, and Hummer.

         Oversee all daily service and parts operations, including in excess of 120 direct and indirect reports.

         Supervised 17 Service Advisors, 3 Shop Foreman, and between 100-115 technicians, all in a union environment.

         Increased hours per repair order from 1.2 to 3.0 for CPL, maintaining service gross at 72%.

         Generated $2.1 C $2.3 million in gross labor sales per month.

         Directed 45 parts department employees, and a $2 million dollars inventory.

         Achieved an obsolescence rate of 2% while maintaining a 38% overall gross profit retention.

         Instituted quality control procedures in a full service Body Shop with 45 productive personnel, and became Direct Repair certified for all major insurance companies.

 

 

Bachelor of Arts, Business C Oregon State University C conferred 1984

 

Professional Training:

 

N.A.D.A. General Management Academy - Graduate

 

Chrysler Service Operations

 

ATcon Employment Process

 

Mike Nichols parts inventory Management Systems

 

 

Microsoft Office, including Word and Excel; ADP, and Reynolds & Reynolds dealership management systems