Eager to contribute solid Management, Insurance and Service expertise toward supporting a dynamic organization in optimizing bottom-line performance.

 

 

         Significant career history in automotive industry spanning car rental fleet management, vehicle repairs and maintenance, insurance claims management, and customer service.

         Sharp analytical abilities gained from extensive background as insurance field adjuster.

         Proactively establish a cooperative climate across multiple departments and identify opportunities which will result in long-term benefits for the employer. 

         Appreciated for strong communication skills, significant leadership attributes, and ability to build, empower and motivate productive teams.  

         Skilled in interpreting highly complex insurance contracts and policy provisions.

         Possess polished professionalism, sound judgment, and commitment to achieving, optimizing and maintaining customer satisfaction.

 

 

Hertz Corporation, 2003 to 2009

Service Manager / Fleet Manager

         Spearheaded daily operations for maintenance department of rental car company and fleet of up to 1,200 new vehicles annually.

         Determined and directed vehicle maintenance and repair needs for Birmingham and Montgomery locations, integrated new cars into fleet, and removed cars from service as needed.

         Estimated automobile damages and meticulously completed accident reports.

         Managed 2-bay automotive repair facility as well as car wash, vacuum system and gas pumps.

         Applied dynamic leadership talents toward hiring, training, mentoring and motivating staff; directed efforts of three mechanics as well as maintenance and human resources personnel.

         Proficiently resolved all salvage issues and title problems with State of Alabama and other states.

 

Continued

 

 

Yyyyyy x. yyyyyy C Page 2 of 2

 

Professional Experience continued

 

Frank Harris & Associates, 1999 to 2003

Claims Adjuster C Heavy Equipment

         Critically assessed damage on heavy equipment such as tractor trailers and logging equipment as well as automobiles.

         Analyzed and oversaw all liability issues for each claim.

         Seamlessly cooperated with local attorneys in administering bodily injury cases.

 

Nationwide Insurance Company, 1998 to 1999

Auto Damage Appraiser

         Inspected automobile damage and teamed with local body shops to repair vehicles and resolve claim issues.

         Collaborated with repair facilities to accurately determine cost of parts and labor.

         Administered injury claims associated with vehicle accidents.

 

Ware Claim Service, 1983 to 1998

Vice President

         Oversaw damage estimating activities for primarily heavy equipment with accountability for full life cycle of claim.

         Strategically partnered with repair facilities, wrecker companies, and state of Alabama to determine and expedite salvage solutions.

         Documented vehicle damage or mechanical issues and negotiated repair costs.

         Demonstrated impressive versatility in efficiently managing accounting, administrative and staffing functions for business.

 

               

 

Additional Experience includes roles as Manager of Downey Auto Parts and Mechanic at

STS Auto Repair and Trailmobile Trailer.

 

 

Title Issuance C State of Alabama

 

Pathways Estimating, EZ Estimating and Mitchell Estimating

 

Member, Professional Insurance Adjusters of Alabama

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

Please accept this letter and accompanying resume in application for a (INSERT JOB TITLE) opportunity with your organization.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you broad experience in the automotive industry from fleet operations, to insurance claim processing, to repairs and service. I ve gained proficiency in steering the complete claims process from initial assessment to settlement. I excel in accurately evaluating losses, negotiating and communicating with attorneys and claimants, and supporting special investigations related to potentially fraudulent cases. To complement these qualifications, I offer outstanding talents in personnel management, delivering superior customer service and satisfaction, fostering strong business relationships, and preparing complex reports.  

 

As a proactive contributor to your company, you will find me to be a self-motivated professional and remarkable leader committed to supporting you in achieving your objectives through dedication, diligence, and exemplary performance. I am confident that I could be a valuable asset to (INSERT NAME OF COMPANY), and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy