Results-driven and versatile Operations Professional and Compliance SME seeking a new application of specialized skill set including Operational Support and Development, Training and Assessment Programs as well as comprehensive Data Analysis. Eager to apply these skills to an organization in need of an extremely organized and independent professional astute at streamlining processes and implementing efficiency best practices to increase productivity of operations.
Ø Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including formulation of policies and procedures, organization development, training and development programs, project management, strategic negotiations, in-depth problem analysis and solutions, operational process implementation, as well as development and execution of strategies to increase client retention and loyalty.
Ø Effectively strategizes with executive management and resolves complex organizational issues.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Utilize extensive knowledge of administrative practices and data organization.
Ø Consistently focus on ensuring development of high-standard delivery methodologies.
Ø Proven ability to adapt strong technical skills to diverse organization needs.
Ø Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.
Ø Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.
Ø Uses knowledge of various administrative functions and company protocols to support executive management.
Ø Embraces corporate culture and actively promotes and leads company initiatives.
Ø Frequently acts as a liaison between customers and various organization departments to ensure smooth communication process.
Ø Technology savvy with knowledge of multiple software applications and platforms.
Ø Analyze, model and re-engineer various complex processes.
Ø Learn and absorb new topics and information in a short period of time.
Ø Designs and writes new software components.
Ø Redesigns existing operating procedures by analyzing and identifying areas for improvement.
Ø Approach problems from a reductionist standpoint and breaks down to find solutions.
Ø Obtains and manages customer requirements.
Ø Manage and direct diverse teams in a cross-functional manner to ensure information sharing and resource collaboration.
Ø Possesses strong organizational and analytical skills.
Ø Highly adaptable in quickly changing technical environments.
Ø Demonstrate dynamic leadership qualities and strong communication skills in successfully steering financial planning meetings and delivering comprehensive strategies.
Ø Develop expert plans of action according to specific financial needs, both expeditiously and effectively.
Ø Effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.
Ø Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues at routine builders meetings for prompt resolution.
Ø Regularly schedule reviews and tracks progress of particular projects.
Ø Possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis.
Ø Provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance.
Contract Consultant for Healthcare Systems, Advantage Administration 2008-2009
Primary responsibilities include acting as Interim Administrator for cardiology practice with two providers as well as comprehensive management and oversight for operational, financial, legal, billing office operation, human resource, clinical research, physician relations, hospital affiliations and satellite clinic start ups.
Evaluate new practice management and electronic medical records for the practice.
Recruit various personnel including new administrator and additional cardiologist.
Responsible for the day to day operations of the clinic with 20 FTE s.
Develop and implement programs designed to reduce overhead, improve revenue cycle operations and efficiently manage human resource issues.
Adjunct Professor, Dalton State College / Bethel College 2003-Present
Teach the following credentialing programs at Associate and Bachelor levels:
Introduction to Management / Introduction to Supervision / Accounting I / Accounting II / Human Resource Management / Financial Performance / Small Business Management / Leadership / Quantitative Approach / Issues in Management
Business Manager, Dalton Heart Center, P.C. 1999-Present
Responsible for the business management and organizational efficiency of the heart center.
Act as assistant to medical practitioner, Dr. Philip Bates Bailey.
Responsible for all aspects of the business of Dalton Heart Center, P.C.
Project Leader, HealthOne / Alliant Insurance 2005-Present
Lead consortium of companies including insurance companies, technology groups, the hospital, and physicians for the PHRAnywhere project in response to the crisis of the Katrina disaster.
Research viability of providing patient health records on a credit card size instrument for storage and access of critical medical information.
Develop the appropriate tool based on feedback and input of the consortium of companies.
Test the PHRAnywhere instrument to ensure quality assurance.
Market PHRAnywhere to the local physicians in our community and surrounding communities.
- Radiology Coordinator, Hamilton Medical Center
- Adjunct Professor, University of Georgia
- Columnist, For Women Only Publication
n Ph.D. C Business Management / Leadership, Capella University
n MBA C Management, Regis University
n B.S. C Organizational Management, Covenant College
n Member, American Society of Radiologic Technologist (ASRT)
n Member, Medical Group Management Association of Georgia
n Member, North Georgia Medical Managers Association
n Member, Alliant Task Force Committee
n Board Member, Leadership Dalton Whitfield Alumni
n Facilitator, Emerging Leaders
n Volunteer, Junior Achievement / American Heart Association / Bill Gregory Healthcare Classic
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles as a Healthcare Consultant and Operations Executive.
I am skilled at providing expertise regarding comprehensive tasks including training, operational analysis, hiring and retention protocols, client support, research, and a strong background in all aspects of human capital development. I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.
Additionally, I am accustomed to integrating into various cultures and environments. I am experienced at working and collaborating with others as well as developing and implementing best practices models to increase efficiency and productivity. I offer years of formal training as well as progressive advancement within my career due to excelling at responsibilities and making significant contributions to company growth.
I am an exceptionally hard worker and my peers consider me a strong team player. My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
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