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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


career objective

versatile professional eager to contribute broad-scope administrative experience toward supporting a dynamic organization in maximizing bottom-line performance.



offer six years of solid and progressive office support experience, including expertise in administrative operations, office administration and customer service. in depth experience in filing, data entry, supply ordering, answering phones, mail sorting, scheduling appointments, and billing. capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone. adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment. proven ability to maintain the highest levels of confidentiality and upholding professional standard of ethics.

conflict resolution                           customer service

sales support                                     cash management

account reconciliation                      billing

filing systems                                     data entry


professional experience


retail sales person fashion bug                                                                                         2009-2010

  • successfully steered sales operations to generate high volume growth and revenue.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.


day of service escalations specialist charter communications                                         2008-2009

  • sharp business acumen and experienced in managing broad scope of operations, from customer service, sales and data entry to account maintenance, billing and appointment scheduling.


personal banker/business banker citizens bank                                                                 2007-2008

  • effectively managed a broad range of account services, including deposits, loan application input, account reconciliation, data entry, account maintenance, and customer confidentiality.


teller/senior teller westbank/new alliance bank                                                               2006-2007

  • responsible for overseeing office organization, supply ordering, and team scheduling operations.


customer service/ sales representative tj maxx                                                                 2002-2006

  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.


professional education


general coursework colorado technical university online                                                         2008


general coursework quinnebaug valley community college                                                        2006

general coursework franklin pierce college                                                                   2005

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