yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • firstname.lastname@example.org
versatile professional eager to contribute broad-scope administrative experience toward supporting a dynamic organization in maximizing bottom-line performance.
offer six years of solid and progressive office support experience, including expertise in administrative operations, office administration and customer service. in depth experience in filing, data entry, supply ordering, answering phones, mail sorting, scheduling appointments, and billing. capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone. adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment. proven ability to maintain the highest levels of confidentiality and upholding professional standard of ethics.
conflict resolution customer service
sales support cash management
account reconciliation billing
filing systems data entry
retail sales person fashion bug 2009-2010
- successfully steered sales operations to generate high volume growth and revenue.
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
day of service escalations specialist charter communications 2008-2009
- sharp business acumen and experienced in managing broad scope of operations, from customer service, sales and data entry to account maintenance, billing and appointment scheduling.
personal banker/business banker citizens bank 2007-2008
- effectively managed a broad range of account services, including deposits, loan application input, account reconciliation, data entry, account maintenance, and customer confidentiality.
teller/senior teller westbank/new alliance bank 2006-2007
- responsible for overseeing office organization, supply ordering, and team scheduling operations.
customer service/ sales representative tj maxx 2002-2006
- facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
general coursework colorado technical university online 2008
general coursework quinnebaug valley community college 2006
general coursework franklin pierce college 2005
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