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yyyyyy x. yyyyyy

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profile of qualifications


quality-focused technology management professional specializing in project / service delivery management, managed global services, account administration, fiscal control, and new business development eager to offer 11+ years experience toward maximizing an employer s success.  top-performer with the ability to create and implement best practice methodologies and continuous improvement processes to achieve strategic and cost-effective alignment with project objectives.  excellent communicator who can plan, prioritize, and manage multiple assignments for global cross-functional teams within deadline-driven environments.  currently seeking pmp certification.


career highlights


         achieved 60% cost savings and reduced total square footage by 1/3 by leading a large-scale project to consolidate client hardware into a managed hardened data center facility, along with increasing profits 18% via continuous service improvement and resource allocation.

         improved profits via cost containment for statements of work while identifying new business opportunities for sales / solutions teams.

         reduced warranty recovery costs $25,000 per quarter through continuous service improvements with global teams for warranty claims.

         successfully re-engineered internal process flows for a psa service desk to improve escalations.

         spearheaded reductions for a non-profit organization s monthly expenses by negotiating vendor agreements for the design, build-out, and relocation of chicago-based offices, along with decreasing travel expenses by initiating executive web conferencing solutions.

         developed and presented a project proposal to win a $34-million contract bid to upgrade a board of education s it infrastructure.

         established a critical baseline inventory of an entire board of education it environment (750+ schools) via an asset discovery project which captured it assets data elements defined in scope of work.


professional synopsis


unisys corporation, chicago, il                                                                                                                                                    2005 c 2009


program executive / service delivery director (2007 c 2009)

         applied dynamic leadership talents toward directing comprehensive global service delivery of it managed services, profit & loss functions, financial control, it governance, new business development, and pmo management of 40+ top-performing direct reports.

         achieved superior customer satisfaction rates and sla compliance by serving as client single point-of-contact for contract management.

         instrumental in building solid alliances as a trusted advisor to c-level management to optimize program / service delivery success.

         drove client-focused best practice action plans via global service delivery teams to include strategically steering ideation alignment with targeted direction for continuous service improvements of global delivery methods in weekly / monthly it governance meetings.

         led an infrastructure design project for sox application to a managed data center facility as the start of a long-term disaster recovery project.

         assessed program performance by conducting reviews and directing contracted change control and problem management processes.


application testing & support (2006 c 2007)

         played a vital role in supporting testing / development on internal projects to combine unisys and oracle s methodologies by identifying artifacts, defining requirements, creating test scripts, and documenting gap analysis for management review teams.

         improved internal business processes by leading a key resource management team and coordinating application solutions designed to minimize oracle customizations, along with participating in the development of a psa support desk for off-shore teams.


project manager (2006)

         developed a cost model toolset and managed services product catalog to be employed for rfps and new data center outsourcing services; efforts were accepted by the global management review board as the corporate standard for bid processes and sales prospects.


service delivery manager (2005 c 2006)

         utilized broad scope of professional services knowledge and experience to serve as a subject matter expert in facilitating the design and implementation of industry-standard best practices it asset management processes / procedures.


independent consultant, chicago, il                                                                                                                                           2002 c 2005


project management / team leader

         developed cost-effective business solutions for new / existing clientele to include actively gathering individualized requirements and establishing reasonable project timelines for prompt completion within budgetary constraints.

         proficiently managed server migration projects, hardware infrastructure deployments, and integration testing for critical applications.

         led hands-on technical upgrade support in administrative offices and schools with teams of server engineers and pc / mac specialists.


additional job history senior research analyst, abn amro, chicago, il                                                                           1998 c 2002


additional professional roles held prior to 1998


education and professional development


b.s., computer information systems (honors graduate)                                                                          devry institute of technology

pmp certification itil v3 foundations (in progress)                                                                               project management institute


itil certified it service management essentials • six sigma lean white belt certified

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