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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

home: (xxx-xxx-xxxx

cell: ( xxx-xxx-xxxx



results-oriented it director eager to contribute technical expertise as well as strong project management, communication and leadership/managerial skills toward actively supporting an organization in maximizing performance.

areas of expertise


         analysis, design & programming

         financial, payroll & hr software

         health care administration software

         capacity planning

         it security

         object-oriented programming

         customer service & satisfaction

         team & project leadership

         budget development & control

         personnel training / management

professional experience


visa, mclean, va, 2000 to present

director, technical support

         assigned additional staff members due to proven managerial performance; direct efforts of 32 personnel and 3 managers based in singapore and the u.s.

         traveled to singapore, interviewed and hired team members, developed training plan, and selected u.s. staff to travel abroad and administer training.

         tasked with administering budget and ensuring strict cost control.

         realigned staffing to enable 24x7 onsite support via u.s.- and singapore-based personnel.


manager, technical support

         demonstrated dynamic leadership qualities in effectively building and leading top-performing technical team vital to maximizing operations of open systems environment.

         efficiently delivered second-level support for all unix, linux, and aix platforms.

         exercised outstanding prioritization skills to manage resources for flawless implementation, maintenance, and retirement of inovant s open systems environment.  

         proactively participated in formation of processes and procedures to enhance service quality, service delivery and support. 

         drove seamless operations throughout organizational areas such as database management, unix/windows engineering, storage engineering and technology solutions business lines. 


systems support engineer

         maintained guardian operating system and hardware on multiple distributed tandem systems (himalaya s74000 executing guardian g06.21).

         skillfully developed and administered back-up procedures, monitored tacl macros, and maintained data extraction and report subsystem for open file delivery (ofd) system. 

         exhibited strong technical acumen in providing second- and third-level product/user support for data express, connect direct, compaq web viewpoint, ems, xypro xygate/fe, esq automated operator, i-view, and esq open net/tadapter. 

         steered adherence to all service level agreements and served as team lead for tandem support group.



robert letson ~ page 2 of 2


professional experience continued


american medical laboratories, inc., chantilly, va, 1994 to 2000

senior consultant

         implemented hie s cloverleaf om3 interface engine on nt and aix platforms, and administered om3 interfaces to transfer test orders and test results between laboratory information system and clients, using hl7 and astm message standards. 

         produced om3 interfaces that enable legacy systems to effectively share proprietary information. 

         ensured optimum performance of tandem, dec, rs6000, and as400 platforms. 

         functioned as director of enterprise technology services in absence of principal.


manager, information operations systems

         spearheaded it operations spanning systems programming, computer operations, and help desk activities. 

         led the planning, installation, and maintenance of all mainframe computers critical to ensuring smooth technological operations.

         applied excellent multi-tasking abilities to perform capacity planning, software product evaluations, and system performance tuning. 

         devised systems programming procedures with an emphasis on facility safety and security. 

         supervised hiring, training and development of quality staff members.

         analyzed and defined capital and operating budgets for hardware, operating system software, technology maintenance, and department staffing. 

         performed software development and maintenance in tal (transaction application language), cobol and c on tandem platform.


lead systems programmer

         conducted extensive capacity planning to identify future technology needs, maintained operating systems, and installed and/or developed new system software.

         maintained company-wide menu system and application which transmits laboratory test results to customers. 

         resourcefully created program in c which transfers data from rs6000 to tandem. 

         project-managed migration of two tandem vlx systems running guardian operating system c30.06 to two tandem himalaya k2000's running the guardian nonstop kernel d30.02. 

         played a key role in configuring and implementing tcp/ip ethernet network. 

         served as project manager for migration of digital vax 6000 to a digital alpha 2100a, and migration of ibm as/400, model f45 to an ibm as/400 9406-500 model 2141. 

         handpicked to serve as acting director of systems and communications in director s absence.


sprint international, reston, va, 1991 to 1994

implementation engineer

         assembled implementation plans that ensured expeditious launch and rollout of new messaging products and releases. 

         consistently led and achieved successful project outcomes through exceptional talents in establishing milestones, delegating tasks, and facilitating status/review meetings.

         quickly promoted from role as senior member, technical staff, and served as acting manager of planning and engineering in manager s absence.  


earlier experience:


systems programmer/security administrator, american medical laboratories, inc., fairfax, va, 1985 to 1991

programmer analyst, c.a.c.i., arlington va, 1983 to 1985

programmer/analyst, applied management systems, inc., bethesda, md, 1981 to 1983

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