yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

results-focused corporate / client trainer specializing in team building, administrative / technical support, and client relations eager to maximize an employer s customer service success and bottom-line revenue.  integral team player with the skill to lead diverse training events ranging from 1 to 100 students.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.  excellent communicator who effectively interfaces with all business representatives through to executive level.  proven expert at translating complex processes into easy-to-understand formats.  ambitious self-starter who can handle multiple assignments within deadline-driven environments.  willing to travel on short notice.

 

professional synopsis

 

 

         apply dynamic leadership talents toward successfully providing proprietary training on lock systems and software within the hospitality industry to include proficiently installing / troubleshooting systems at customer sites as required.

         coordinate and develop comprehensive training / development curriculums to maximize customer knowledge of products, along with administering written / practice exams and authoring performance reports to objectively evaluate trainee performance.

         play a vital role in disseminating wide-ranging product features by traveling throughout all 50 states to provide 1-on-1 training.

         support key train the trainer programs for new contractors to ensure consistency among business operations, as well as create essential documents for distribution and use by trainers (i.e. checklists, outlines, training guides, manuals).

 

 

         strategically steered training of property management-based proprietary software to customers throughout all 50 states by providing onsite installation / troubleshooting and performing diverse methods of instructional delivery (i.e. web, 1-on-1, group, phone).

         utilized broad scope of knowledge to conduct training support, determine instructional objectives, update manuals, and administer tests.

         initiated seminar-style training at expos / tradeshows to broaden client base and maximized marketing budgets by offering mini-sessions.

 

 

         drove operations growth by recruiting, training, and supervising a top-performing staff of employees to include managing daily office and help desk operations, coordinating all installation activities, and supporting contract / proposal negotiations and payroll / hr functions.

         administered staffing budget to optimize use of resources and contain labor costs, along with managing computer inventories and networks.

 

 

         demonstrated strong technical support skills toward managing 10 help desk representatives, providing online product / second-level technical support, and implementing applications training for customers / employees within a fast-paced call center environment.

         performed targeted project management, scheduling, and service order data entry to maintain seamless operations at all times.

         guaranteed superior quality control by testing software applications and notifying vendors of product defects.

         employed solid communications proficiencies toward liaising among key vendors regarding product development on various platforms.

 

 

         ensured operational readiness of new training software to include directing the implementation of microsoft office user specialist programs, reviewing course materials and text book selections, and creating optimal class syllabi and outlines.

         proficiently created and maintained detailed training schedules / programs for all levels of microsoft office 1997 / 2000 instruction.

         supported mcse trainer by teaching network essentials and workstation 4.0 classes and testing new content for classroom utilization.

         sustained system productivity by maintaining test servers within an nt server environment and logging all defects of vendor software.

 

additional professional roles held prior to 1999

 

education, certifications, and technical expertise

 

associate of arts in marketing communications (in progress)                                                                                 ashworth university

 

microsoft train-the-trainer certification • dca ga tax credit certification • hud-certified occupancy specialist • notary public

 

microsoft windows xp / vista os • microsoft office 2007 / xp / 2000 / 97 • internet explorer 6.0 / 7.0 • sql • citrix metaframe

property management software packages • doorking gate management • onity electronic locking systems