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0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •


details-driven, solutions-focused leader with masters in human resources management eager to contribute proven administrative support, training / development, workflow prioritization, and employee / client relations talents toward maximizing a progressive company s productivity and profitability.

profile of qualifications


ø  contribute sharp analytical skills, excellent problem-solving abilities, strong interpersonal relations talents, and solid written / verbal communication proficiencies in support of diverse business operations.

ø  skillful at performing independently or as a valuable team member to exceed various organizational goals; able to effectively interface with all corporate representatives through to executive level.

ø  adept at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and organizing workflow to maximize productivity, efficiency, and quality.

ø  proficient in microsoft office, corel wordperfect, and internet explorer.

professional synopsis


department of social services, prince frederick / la, plata, md

case manager                                                                                                                                   1999 c 2003


ø  proactively responded to the social services-based needs of a culturally diverse population by performing accurate assessment administration, prompt crisis invention, and proficient client relations within a fast-paced environment.

ø  drove operational efficiency by facilitating necessary admissions / discharges, as well as providing proper case management and social services to children and families.

ø  developed client-specific case plans and goals while concurrently performing on-going supportive assessments.

ø  liaised between staff, community professionals, and the general public to ensure seamless organizational processes at all times, along with providing clients with appropriate area resource knowledge.


support enforcement agent ii                                                                                                           1997 c 1999


ø  applied dynamic communications talents toward conducting detailed personal assessment interviews designed to assess immediate need of individuals applying for government assistance and /or grants.

ø  utilized sharp multitasking proficiencies toward acquiring necessary data to locate delinquent parents, assess cases for paternity / child support / medical payments establishment, perform employment verification, and initiate wage withholding processes for employers and courts.

ø  administered court-appointed dunning letters for child support enforcement efforts and conducted solid negotiations in response to dunning letters, tax intercepts, and dmv suspensions.

ø  contributed superior interpersonal relations skills instrumental in effectively interviewing custodial / non-custodial parents within a high-volume walk-in environment, as well as conferring with court-ordered individuals to appear and provide information to support agents.

ø  expertly networked among courts and professional agencies to gather data regarding non-custodial parents.

ø  demonstrated broad scope of administrative support abilities to include researching legal compliance issues, performing accurate data management activities, and identifying and resolving diverse client concerns.

additional professional roles held


office administrator, united cerebral palsy, lexington park, md                                                  1996 c 1997

client services representative, card establishment services, hagerstown, md                            1994 c 1995

business correspondence letter writer, standard federal savings association, frederick, md   1992 c 1994

customer service representative, deer park spring water, frederick, md                                    1991 c 1992

education and professional certifications


masters in human resource management                                                                    university of maryland

bachelor of arts in business management and technology                                          university of maryland

associate of sciences in human services                                                         onondaga community college


certificate in foundations of human resources management                                       university of maryland

certificate in leadership and management                                                                   university of maryland

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