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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-driven leader eager to offer 23+ years of process engineering, multimedia design, integrative technology, and systems development experience toward maximizing a progressive employer s bottom-line.



profile of qualifications


         top-performer who develops, evaluates, and directs projects to attain maximum profits in coordination with key business goals, including demonstrating a proven record of creatively solving problems via strong management of staff and technology.

         ambitious self-starter who contributes superior attention-to-detail and sharp analytical abilities toward designing cost-effective it solutions and streamlining manufacturing operations to optimize business productivity within high-volume environments.

         integral leader who makes decisions to reflect positively on operations efficiency, company well-being, and client satisfaction.

         excellent communicator who seamlessly interfaces with all business representatives and clientele through to executive level.



key areas of expertise


strategic analysis / planning                      start-up operations                      regulatory compliance                   plc ladder logic

product / equipment design                    facility maintenance                      software development                   predictive maintenance

systems / process optimization                team / morale building               manufacturing operations              multimedia technology



career highlights


         led start-up operations for digital interactions, a multimedia and applications development company, by using strategic alliances to leverage complementary skills and achieve a low overhead, along with attaining a customer retention rate of 98%+.

         increased client profits and met critical deadlines by developing unprecedented methods to produce products at fixed costs.

         improved a clinic client s treatment accuracy by creating an online management database which streamlined symptom analysis.

         achieved a 150% increase in creative controls design (ccd) sales by developing a standard product line which increased resource capacity 500%, along with launching an internet application allowing clients to view charting, trends, and usage history.

         reduced cycle time and work-in-progress, and improved assembly resource flexibility by introducing demand flow technology, along with proactively upgrading facility-wide computer systems and developing installation / user manuals.

         increased customer service representative training to improve satisfaction rates while implementing a client feedback system.

         developed an informational cd application for concurrent technologies corporation (ctc) involving the pentagon, the department of defense, and wright-patterson air force base which allowed the initiation of a controversial dod program.

         supported the small business administration (sba) with a video conferencing demonstration at a white house conference and actively assisted with the vice president s national process review (npr) for their webpage launch.

         linked north carolina information highway (ncih) by developing video conferencing which awarded $400,000 in training.

         launched a client s strategic initiative for st. andrews college that allowed multimedia product production and generated additional key revenue, including ultimately achieving a $400,000 contract with a $1.2-million extension for the organization.

         increased efficiency from 75% to 95%+ with minimal capital investment for owens corning, along with introducing new technologies to resolve product issues and improve customer service, and executing a project ownership program which enhanced wide-ranging staff involvement whereas 90%+ of projects were completed on time and within set budgets.



professional synopsis


process engineering solutions, green, oh                                                                                                            2007 c present


president / owner / operator

         apply dynamic leadership talents toward directing operations of a high-volume engineering design firm focusing on small- to mid-sized businesses and specializing in equipment design, troubleshooting, and cost-effective process / systems optimization.


digital interactions, green, oh                                                                                                                                  2000 c present


president / owner / operator

         utilize broad scope of industry and multimedia design knowledge toward providing nationwide clients in multiple industries with customized technical training for the installation, operation, and troubleshooting of complex, state-of-the-art equipment.

         develop and deliver interactive training products ranging from software, marketing, and safety training to equipment installation instruction, including creating an easy-to-use stand-alone ergonomics tool to allow enhanced analysis of workplace.






yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



resume page two



professional synopsis (continued)


creative controls design (ccd), reynoldsburg, oh                                                                                                  1998 c 2000


plant manager / new product development

         strategically steered all operations, engineering, research / development, customer service, human resources, and information systems for hvac monitoring and management of online hardware / software for a global market leader in automotive systems, including managing seamless transitions to johnson controls subsidiary via strong policy / procedure development.


concurrent technologies corporation (ctc), johnstown, pa                                                                             1993 c 1998


manager of multimedia applications (1995 c 1998)

         drove business growth by creating an innovative vision and initiating a multimedia capability for the non-profit company with an average annual budget of $120 billion, including directing development, production, and staffing of all applications and products.

         recruited, trained, and managed a high-energy team and developed a separate multimedia department generating $1.2 million+ in annual revenue, along with supporting start-up operations for an electronic commerce resource center (ecrc) which provided technical assistance for project management, computer systems, hr development, video conferencing, and training.


project manager industrial-based integration (1994 c 1995)

         expertly managed a department and $800,000 annual budget, including directing all technical and marketing publications, presentations, vip tours, and event planning for the national defense center for environmental excellence (ndcee), as well as reengineering department from a paper system to multimedia publications (i.e. internet, cd-rom) while meeting deadlines.

         maximized bottom-line results by reducing redundancies and improving efficiency, along with enhancing communications among 3 business divisions which attained a consolidation into 1 web development and computer support group.


program manager real-time graphical data collection (1993 c 1994)

         initiated, demonstrated, and managed a top-performing group producing a real-time interactive process control and data collection for a powder coating manufacturing line, including saving $240,000 by conducting extensive analysis of production cooling / chillers systems and launching a unique real-time data collection and plc programming product.


owens corning, huntingdon, pa / amarillo, tx                                                                                                         1987 c 1993


product development engineer / technical systems expert (1989 c 1993)

         directed plans and managed top manufacturing and process engineers, sales / marketing staff, and research experts in attaining a profitable product line for the world leader in high-performance glass composites and building material systems.

         contributed solid communication skills which were instrumental in resolving customer and vendor issues, along with producing an interactive operator process control system which provided immediate feedback for each product run.

         reduced costs and improved product properties by executing a knowledge-capturing program which effectively identified process variables and technology boundaries critical toward implementing product upgrades, as well as solving numerous process / product issues by developing and implementing simple solutions.


project engineering supervisor (1987 c 1989)

         led projects encompassing design, construction, and installation of process equipment, facilities, material handling, and environmental systems, including overseeing environmental, electrical, and mechanical engineers and a $5 million budget, as well as developing a computerized, plant-wide engineering drawing / project filing system which provided easier data access.

         initiated a project priority system which allowed department managers to determine priority by consensus in monthly meetings.


additional professional roles held with owens corning prior to 1987



education & professional development


bachelor of science in mechanical engineering

university of pittsburgh


additional professional training

total quality management • project management • statistical analysis • problem-solving / decision-making • empowerment

multiple customer service courses • design of experiments • targeted selection interviewing • producing results with others


excellent references provided upon request

yyyyyy x. yyyyyy

(xxx-xxx-xxxx •









hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am excited to build a rewarding career with your company, and am confident that my broad range of professional talents can achieve your key objectives.  i can offer 23+ years of solid experience in process engineering, multimedia design, integrative technology, and systems development, and am well-versed in all facets of strategic analysis / planning, start-up operations, team building, regulatory compliance, and client / business relations.


to complement my background, please note that i hold a b.s. in mechanical engineering from the university of pittsburgh.  i also completed rigorous additional training in total quality management, project management, experiment design, and targeted selection interviewing, among others.


currently, as president / owner / operator for process engineering solutions and digital interactions, i apply my dynamic leadership talents toward directing a high-volume engineering design firm focusing on small- to mid-sized businesses and specializing in equipment design, troubleshooting, and cost-effective process / systems optimization, along with creating and delivering interactive training products ranging from software, marketing, and safety training to equipment installation instruction.  within these roles, i used strategic alliances to leverage complementary skills and achieve a low overhead, as well as attaining a customer retention rate of 98%+.  i also increased client profits and met critical deadlines by developing unprecedented methods to produce products at fixed costs.  previous experience also includes positions in plant, project, and multimedia applications management and product development engineering for such high-profile companies as owens corning, concurrent technologies corporation (ctc), and creative controls design (ccd).  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and business accomplishments.


you will find me to be a results-oriented professional who can contribute superior attention-to-detail and sharp analytical abilities.  in addition, i can plan, delegate, and manage multiple tasks within deadline-driven environments while streamlining systems / business optimization processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.


i look forward to hearing from you, and thank you in advance for your consideration.






daniel mock

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