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0000 xxxxxx xxxx , xxxx , xxxxx 00000    xxx-xxx-xxxx    ~



Sales ~ Training ~ Marketing ~ Account Management ~Client Services

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Profile of Qualifications


Offering over a decade of successful sales, sales training and customer service experience in challenging inbound, outbound and online chat environments ~ Extensive IE, email, web chat, B2B, and mail marketing background ~ Dynamic communication, consultation and relationship building skills; proficient in solution-selling, up-selling and cross-selling techniques and in applying 7-step sales process ~ Excel in delivering persuasive presentations, steering negotiations, overcoming objections, and closing sales ~ Resourcefully define, develop and implement targeted strategies and new ideas to drive revenue and margin growth in highly competitive markets ~ Expertly develop/deliver sales training programs


Ø  Since joining Marketlink as a Sales Trainer, have increased sales performance over 150% by strategically defining and incorporating highly effective new sales modules

Ø  Instrumental in reducing staff turnover by 20% through proactive, enhanced sales training strategies

Ø  Generated average $2.5M Annual Sales with Gateway

Ø  Recognized as 15-Time President Club Achiever, 2003-2008

Ø  Top 10% Sales Producer, 2003-2008; Member of Circle of Excellence as top performer

Ø  Received Star Rookie Award, Gateway, 2003

Ø  Co-Sales Rookie Record for most sales within first 90 days of joining new company; 2006

Ø  Recipient of 10 President Club Awards as well as numerous Team MVP Awards, 1999-2003;  inducted into company Sales Hall of Fame

Ø  Consistently achieved as much as 300% of monthly plan and continually ranked in Top 10% in Sales Performance throughout career

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Professional Experience


Sales Trainer, Marketlink, Inc.-Des Moines, IA                                                                    2009-Present

Recruited to spearhead new hire inside sales representative training programs for both Carroll and Storm Lake B2B call centers as well as facilitate ongoing scheduled specialized training modules

Strategically coordinate training schedules to optimize use of time and resources in meeting hiring and training demands for both call centers

Collaborate with Training Manager in updating/maintaining materials, guides and evaluation forms


Inbound/Outbound Sales Rep, Long Lines Wireless-Sergeant Bluff, IA                                    2008-2009

  Concurrent with pursuing new career opportunity, maintained dynamic sales skills by selling consumer cable, Internet and cell phone services


Account Executive, Gateway Computers-North Sioux City, SD                                                 2003-2008

  Actively consulted with business and consumer clientele to define technology needs, deliver recommendations and sales presentations and drive growth of computer, workstation, software, and peripheral/accessory sales


Insurance Sales Representative, Bankers Life & Casualty-Sioux City, IA,                                2006-2007

  Targeting the senior citizen market, successfully prospected and generated new clients for Medicare Supplements, Life Insurance, Annuities, and Long Term Care product sales


Outbound Sales Consultant, MCI-Sergeant Bluff, IA                                                                 1999-2003

  Closed up to 200 consumer phone service sales monthly through outbound marketing/sales calls


Outbound Sales Rep, Schaller Telemarketing-Schaller, IA                                                         1997-1999

  Proactively surveyed consumers and businesses to define and penetrate target markets through high-volume outbound calls

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Business Management Degree-Iowa Central; in progress, with 4.0 GPA

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Community Activities


Youth Baseball & Football Coach                                                Volunteer, Charity and Community Events

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