Dedicated Management Professional eager to contribute extensive team-building, business development and operations leadership talents toward supporting a dynamic organization in optimizing bottom-line performance.

 

 

         Offer a decade of experience in the financial services and lending arena with proficiency in branch operations management, personnel leadership, customer service, business development, and strategic business planning.

         Critically analyze and assess business and sales data to determine and enhance fiscal performance, profitability, and revenue opportunities. 

         Leverage dynamic team-building expertise to train, coach, develop, motivate, and mentor highly productive employees.

         Considerable skills in decision-making, risk management, problem solving, sales plan development, portfolio management, process/procedure improvements, regulatory compliance, and marketing.

         Reliably anticipate and respond accordingly to changing business priorities and closely monitor competitive activity.

 

 

Branch Banking & Trust (BB&T), 2002 to Present

Financial Center Leader / Commercial Loan Officer / Small Business Advisor

         Steadily advanced through a series of promotions to most recently spearheading daily operations for branch generating $600K annually in net revenues.

         Manage, mentor, motivate, and direct team of seven employees, conduct regular performance evaluations, and provide constructive feedback and guidance.

         Facilitate underwriting and closing of retail and small business loans for clients in diverse industries.

         Apply strong communication skills toward providing superior client service, networking within the community to generate leads, and driving productive and collaborative efforts between clients and financial institutions, governmental agencies, and private industries.

         Play an integral role in creating and orchestrating marketing campaigns to propel business growth.

         Initiated and grew loan portfolio to approximately $4M.

         Foster strong relationships with government agencies, economic development agencies, and Chamber of Commerce to support small business development.

 

Business Services Assistant

         Leveraged keen organizational skills to manage commercial accounts, research and resolve transaction discrepancies, and ensure accuracy and completeness of loan documentation.

         Consistently steered stringent compliance of all loans with regulatory requirements.

 

Continued

 

 

 

 

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Professional Experience continued

 

         Serviced three portfolios each comprised of an average of 40 clients.

 

Relationship Banker (Customer Service Representative)

• Effectively analyzed, assessed and determined financial needs of clients and presented appropriate products and services.
• Liaised between client and financial representatives from insurance, investments, private financial banking, business lending, merchant services, treasury services, commercial lending and retail lending.

• In initial role as Teller, adeptly managed both commercial and retail accounts from acquisition to closure.

 

Ardent Communications, 2000 to 2001

Billing Manager / Property Sales Support

• Analyzed and swiftly responded to pre-installation customer inquiries.
• Partnered with Sales department in customer negotiations and ensuring 100% satisfaction.
• Demonstrated exemplary team-building expertise in training, coaching and mentoring 18 personnel in customer care policies and procedures as well as billing system use.

 

Additional experience includes role as Assistant Branch Manager for The Business Bank of Virginia.

 

 

Master of Business Administration, University of Phoenix, 2010

 

B.S., Business Management, University of Phoenix, 2007

 

Commercial Loan Underwriting Training

 

Sales and Leadership Training