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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                           xxx-xxx-xxxx 

abc@xyz.com

Operations Management ~ Business Development ~ Project Oversight

 

Results-oriented, solutions-focused Operations and Business Development Professional within the retail sector eager to contribute specialized business knowledge as well as dynamic project management, supervisory and leadership skills toward supporting a progressive organization in optimizing performance and business viability efforts.  An especially effective manager and leader capable of implementing comprehensive employee retention programs.    

 

Business Development

Shrink Reduction

Operational Efficiency

Strategic Alliances

Vendor Management

  Labor Allocation

  Start Ups

  Merchandising

  Training & Development

  Consultative Selling

  Inventory Management

  Customer Loyalty/Retention

  Financial Analysis

  Budgetary Oversight

  Multi-Site Management

 

Qualifications Profile

 

Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including formulation of policies and procedures, organization development, training and development programs, project management, strategic negotiations, in-depth problem analysis and solutions, operational process implementation, as well as development and execution of strategies to increase client retention and loyalty. 

Ø  Extensive experience in Merchandising, Loss Prevention and Inventory.

Ø  Effectively support staff during lifecycle of specific projects in order to complete assignments on time and on budget.

Ø  Effectively strategizes with executive management and resolves complex organizational issues. 

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

 

 

Functional Competencies

 

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Embrace organization initiatives and mission statement.

Ø  Perform in-depth analyses in order to ascertain and proactively prepare for market variations.

Ø  Standardize sales and marketing protocols in order to streamline and increase workflow productivity whenever practical.

Ø  Skilled at managing multiple high dollar budgets simultaneously and efficiently.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management.

Ø  Embraces corporate culture and actively promotes and leads company initiatives.

Ø  Frequently acts as a liaison between various departments to ensure smooth communication process.

Ø  Proficient CAD designer, using 20-20 Design software.



Select Accomplishments

 

Ø  Managed Multi Million dollar CVS Pharmacy to number in one in growth within the district of 22 stores.

Ø  Implemented sales ideas to help my CVS achieve year over year comps of 14% on average dollar amount per ring.

Ø  Consistently achieved comps between 35% and 80% over last year in total store sales.

Ø  Helped Dallas Home Loans increase the conversion rate of Applications to Closes by 20%.

Ø  Exceeded company goals on all financials, running a 27% gross margin.

 

Professional Career Track

 

Account Sales Manager/CAD Designer, Casework, Inc.                                     2008-Present

 

n Design kitchens for retirement communities using 20-20 Design Software

n Maintain customer base through extraordinary customer service

n Matching the client s needs with a kitchen/cabinetry that best matches the desired functionality and within their budget.

n Maintaining all P&L statements, establish budgets, set up goals and grow the customer base to help achieve those goals.

 

Sr. Customer Relationship Manager, Dallas Home Loans                                       2007-2008

                      

n Provided customer service to all of the companies Mortgage Applicants.

n Conducted daily outbound phone calls made to every borrower still working a loan with us.

n Answered questions for the borrowers, resell the borrower and overcome all objections.

n Identified loan errors or benefit issues from our Loan Officers to the customers.

n Performed quality control on all loan disclosures that go out to our future borrowers to make sure that they are structured properly.

 

Store Manager, CVS Pharmacy                                                                                  2006-2007

                      

n Provided excellent customer service and acted as liaison between hospitals and physician practices.

n Identified strategies to increase market share and client retention.

n Created merchandising strategies to help maximize sales and constantly reevaluating merchandising to ensure that areas of high visibility were well merchandised.

n Monitor product movement, manually ordered product for the store accordingly.

 

Assistant Store Manager, Ashworth-Callaway Golf                                                  2005-2006

                      

n Maintained oversight of all daily operational aspects of business.

n Developed sales goals and strategies to help exceed them according to benchmarks.

n Trained and hired employees on all sales processes to meet specific goals.

 

Earlier Experience

Sr. Personal Financial Representative, Washington Mutual   

Logistics Manager, Office Max

Product Process Manager, Best Buy

 

 

Yyyyyy x. yyyyyy

 

Business Development / Operations Professional

Management & Supervision / Efficiency Best Practices / Customer Service

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles as a Business Development and Management Professional.

 I am skilled at providing expertise regarding comprehensive tasks including training, operational analysis, hiring and retention protocols, client support, research, and a strong background in numerous aspects of human capital development.  I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Regards,

Yyyyyy x. yyyyyy

 

 

 

 

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