Yyyyyy x. yyyyyy

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000        Phonexxx-xxx-xxxx     abc@xyz.com

 

Dedicated and results-focused Management Executive with seasoned background in healthcare

and hospitality industries eager to contribute exceptional talents toward supporting  a dynamic organization in optimizing bottom-line performance.

 

 

Proficiency in directing facility operations inclusive of program management, quality control and assurance, budget administration, cost containment, safety, and regulatory compliance. Excel in optimizing resident and employee satisfaction and relations. Considerable expertise in marketing and new business development. Diligently devise administrative, financial, and operational procedures to enhance patient care, heighten staff productivity, and measurably reduce expenses.

 

Selected Achievements:

 

         Initiated expense management system for Boulevard Healthcare facilities which reduced costs by 13% over previous year.

         Devised procedure to cost-effectively manage labor hours and supplies, successfully decreasing overall expenses at Brentwood by 10%.

         Effectively eliminated agency usage for nursing services at HCR Manorcare for first time in 4 ½  years.

         Slashed turnover at HCR Manorcare s Libertyville location from 126% to 67%.

         Increased average daily Medicare census at Libertyville facility from 15 to 28 and contribution margin from 21% to 35%.

• Boosted customer satisfaction scores at Rolling Meadows location to 80%+ and decreased employee turnover by 55%.
• Effectively managed State surveys to decrease number of citations during annual IDPH inspections and reduced tags from 6 to 2 findings.
• Led Beacon Hill to win Corporate Safety Award for fewest lost employee work days in 1994.
• Merged strong communication and problem solving abilities to elevate resident satisfaction scores at Beacon Hill from 84% to 93%
• Coordinated staff satisfaction initiatives at Beacon Hill to decrease turnover by 40%.
• Received zero federal tags or violations regarding Environmental issues during tenure at Beacon Hill.

• Captured 33% in cost savings per month through proficiency in managing $1M budget and by fortifying inventory control at Scottsdale Hilton Resort & Spa in Arizona.

 

 

Boulevard Healthcare, LLC, Rosemont, Illinois, 2009 to Present

Vice President of Business Development and Operations

         Adeptly spearhead daily administrative and financial operations for four skilled care facilities and directly manage efforts of on-site Administrators.

         Hold strategic oversight of Marketing & Admissions Departments of facilities in Ohio and Illinois.

         Resourcefully drive new program development, website marketing, advertising strategies, regulatory compliance, and Managed Care contracts with 50 insurance companies.

         Conduct research to analyze and optimize specific areas such as Length of Stay, Customer Satisfaction Scores, Pathways for Disease Management, and Employee Tenure.

         Team with CEO and CFO to develop and implement and administer operating and capital budgets.

         Formulated new lead management system to capitalize on new business and consulting opportunities.

 

Continued

 

Professional Experience continued                                                              Yyyyyy x. yyyyyy C Page 2 of 2

 

Brentwood North Healthcare Center, Riverwoods, Illinois, 2006 to 2009; 2003 to 2004

Administrator

• Steered full-scope administrative operations for 248-bed healthcare center and applied dynamic leadership talents toward directing 188 employees and 20 management personnel.
• Rolled out innovative program to welcome new residents to the center and instituted Family Council meetings to increase communication and relationships with families.
• Launched Employee Training programs to elevate employee performance and reduce turnover.

 

Warren Barr Pavilion, Chicago, Illinois, 2004 to 2006

Executive Director

         Directed operations of a licensed 271-bed facility comprised of 302 staff members.

         Championed efforts for organization to pass Joint Commission survey in 2005.

         Created and orchestrated high-impact marketing initiatives to increase community awareness.

         Actively participated in SEIU Local 4 contract negotiations for CNAs, dietary aides, and housekeepers.

         Decisively implemented stringent controls to monitor quality assurance and spending.

 

HCR Manorcare, Libertyville, Rolling Meadows and Arlington Heights, Illinois, 1996 to 2003

Administrator

• Steered daily operations for 150-bed facility in Libertyville from 2000 to 2003 and 155-bed facility in Rolling Meadows from 1997 to 2000.
• Demonstrated outstanding capabilities in employee development and leadership; directed up to 16 management professionals and 150 employees.
• Fostered cooperative relationships with local physicians to increase referral base, and strategically expanded physicians on staff from 5 to 35. 
• Served as Acting Administrator at Skokie, Naperville, and Elgin facilities from 1996 to 1997 and promoted to Administrator after only seven months of training.

 

Beacon Hill Retirement Community, Lombard, Illinois, 1993 to 1996

Director of Environmental Services

         Led department comprised of 42 employees and held accountability for cleanliness, hazardous waste disposal, recycling, residents personal laundry, and staff compliance with OSHA requirements.

         Controlled departmental budget of $800K; consistently remained under budget each year by 5%+.

         Piloted linen inventory procedures which improved product quality while remaining within budget.

         Co-chaired facility's Safety Committee and provided employee education in OSHA criteria.

         Enforced compliance with infection control policies and procedures throughout 99-bed facility.

 

Prior Background:

Director of Housekeeping, Scottsdale Hilton Resort & Spa, Scottsdale, Arizona, 1991 to 1993

Housekeeping Manager, Courtyard By Marriott, Arlington Heights-North, Illinois, 1990 to 1991

 

 

Illinois Health Care Associations (IHCA):

• Nursing Facility Constituency Steering Committee, 2009 to Present
• Associate & Individual Constituency Committee, 2009

                                   

 

University Of Wisconsin-Stout, Menomonie, Wisconsin

Baccalaureate Degree, Hotel & Restaurant Management ~ Minor in Business Administration

Passed Nursing Home Administration Examination C License #044-005069

 

Yyyyyy x. yyyyyy

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000        Phonexxx-xxx-xxxx     abc@xyz.com

 

 

 

 

 

 

Date

 

 

 

Contact Name

Company Name

Address

City/State/Zip Code

 

Dear _______________________:

 

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

 

As discussed, I am an enthusiastic and disciplined leader eager to launch a successful career as a dedicated member of your staff. I believe you will find my dynamic (LIST A FEW SKILLS OR QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.

 

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy