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Yyyyyy x. yyyyyy
520 Samuels Avenue, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
Results-focused leader specializing in driving business growth, analyzing multiple markets, developing forward-thinking strategies, managing large-scale accounts, providing world-class customer service, and cultivating a strong brand image eager to offer 27+ years of solid experience toward maximizing an employer s success.
Profile of Qualifications
Integral leader who offers a proven record of progression to positions of greater responsibility and authority, including currently overseeing 190+ federal, state, county, city, and private accounts within an 11-state territory.
Ambitious self-starter who excels at analyzing customer needs, identifying lucrative growth opportunities, defining strategies for capturing new business and developing existing clientele, and attaining leveraging in key markets.
Excellent communicator who seamlessly interfaces among public- / private-sector leaders, business staff, and clients.
Professional Synopsis
Account Representative Achieved 2010 s Commitment to Excellence Award
Behavioral Interventions (BI), Inc., Denver, CO 2008 C Present
Utilize broad scope of industry knowledge and dynamic business acumen toward managing 190+ federal, state, county, city, and private agency accounts within an assigned 11-state territory, including developing targeted business strategies via advisement on conference attendance, areas of focus, and cross selling opportunities.
Drive business growth by actively identifying new territory opportunities, along with providing critical support for Business Development Executives and Account Executives with large, high-volume, and high-revenue accounts.
Provide continuous customer account support via on-site trainings and visits to ensure effective operations of electronic monitoring programs, and develop and deliver on-site instruction for hardware and software products.
Contribute solid communication skills toward delivering accurate presentations and demonstrations of BI products to potential customers while proactively identifying and evaluating customer needs to boost overall profits.
Build and sustain business success by attending tradeshows, conferences, and events to promote BI products.
Community Supervision Officer / Adult Probation Officer
Montague County Community Supervision & Corrections, Montague, TX 2002 C 2008
Monitored substance abuse defendants compliance with court ordered community supervision, including overseeing defendants through continuum of sanctions for the term of supervision on levels that met CJAD (Community Justice Assistance Division of TDCJ) standards, as well as educating defendants on productive living.
Conducted intake of court sentenced defendants; evaluated, classified, counseled, and referred defendants to appropriate agencies within the community; maintained accurate files and databases that met or exceeded CJAD standards; wrote Pre-Sentence Investigation Reports (PSI) for the Courts and TDCJ; and attended court sessions.
Initiated reports of violations to the state s attorney, and liaised between County Judge, District Judge, County Attorney, District Attorney, and local law enforcement personnel regarding active, inactive, and pending cases.
Conducted comprehensive monthly defendant visits, processed monthly assessments / reassessments of progress every nine months, and provided referrals to substance abuse rehabilitation programs and aftercare programs.
Developed effective working relationships with municipal / civic organizations, agencies, and other CSCD offices.
Office Manager
Texas Woman s University Department of Housing, Denton, TX 2000 C 2002
Applied strong leadership talents toward managing a high-volume university office, including recruiting, training, and supervising student workers; coordinating departmental purchasing processes (e.g. initiating and tracking purchase orders); arranging travel for university directors and supplemental staff; and organizing key meetings.
Yyyyyy x. yyyyyy
(xxx-xxx-xxxx • Page Two • abc@xyz.com
Professional Synopsis (continued)
Receptionist
Texas Workforce Center, Gainesville, TX 1998 C 1999
Ensured seamless administrative processes by updating and maintaining client information within internal computer systems, assisting clients with job searches and resume building, conducting client orientation and testing for JTPA program, managing paperwork, and developing and maintaining relationships with local employers.
Continuing Education Specialist
North Central Texas College, Gainesville, TX 1996 C 1998
Performed data entry of non-credit and credit course information into the college database, along with overseeing class registration of multi-campus credit and non-credit students, processing withdrawal forms for distribution to campus offices, providing administrative support to Registrar, and responding to diverse student inquiries.
Assignments Coordinator
Texas Woman s University, Denton, TX 1995 C 1996
Performed high-volume processing of university housing food service applications, including handling all facets of notification processes for TWU and non-TWU students on Denton, Dallas, and Houston campuses, as well as maintaining computerized Residence Hall master list on a daily basis with the support of Residence Directors.
Demonstrated sharp analytical abilities toward managing housing charges and credits on student accounts, reconciling deposits, verifying account numbers and social security numbers, making daily deposits, entering and tracking housing contracts, processing and verifying deposit refund requests, and preparing all correspondence.
Construction Secretary
Dalworth Restoration, Euless, TX 1994
Supported construction and office management activities, including handling accounts payable / receivable; coordinating client appointments; and training, scheduling, and supervising results-focused cleaning crews.
Optimized efficiency by entering construction estimates and initiating and tracing projects through to completion.
Claims Adjuster
TBA Insurance, Inc., Arlington, TX 1984 C 1994
Settled up to 100 monthly claims, including initiating and tracking claims processes; maintaining superior customer relations; liaising between clientele, appraisers, and collection agencies; and typing and distributing claim checks.
Education, Professional Development & Technical Summary
Bachelor of Science in Rehabilitation Studies (3.5 GPA, Cum Laude, Dean s List) University of North Texas
Associate of Science (3.65 GPA, Phi Theta Kappa Honors) North Central Texas College
Microsoft Office (Word, Excel, PowerPoint, Outlook) • Corel WordPerfect • Salesforce • 10-Key • Dispatch Radios
Federal Security Clearance (Since December 2010)
Community Supervision Officer • Family Violence • Substance Abuse Felony Punishment Facility (CSO)
Interviewing / Deception • Advanced Ethics • HIV / AIDS • Hepatitis • STDs • Recognizing Suicide
Strategies for Case Supervision • Alcohol / Recovery • Client Handwriting Analysis • Drugs
EEO / Cultural Diversity • Courtroom Demeanor • Leadership, Ethics & Integrity
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