Client-focused Business Consultant eager to contribute talents in optimizing revenue and operational performance toward supporting a dynamic organization in achieving results.

 

 

         Outstanding expertise in subject matter expert (SME) consulting, P&L, strategy planning, major account management, driving quality control, and steering cost-effective production operations. 

         Reputation for exceptional loyalty and longevity as evidenced by 23 years with same company in various positions from sales, to plant management, to product management, sales trainer, to major account manager.

         Excellent experience as a Business Consultant producing business training CD's for Fortune 500 companies.

         Able to critically assess business operations to determine and optimize fiscal performance and competitive positioning.

         Considerable management and customer-facing skills with broad-based expertise in executive-level sales, manufacturing management, marketing, and process improvements.

         Adept in facilitating seamless and cooperative efforts among multi-disciplinary personnel.

         Highly versatile and able to quickly adapt to new roles, environments, and responsibilities.   

 

 

NCR C various locations                                                                                                            1986 to Present

 

NCR WCS, Dallas, TX, 1999 to Present

Senior Service Account Manager

         Effectively manage and maintain $9M portfolio comprised of 5 major accounts from both retail and financial sectors, holding full P&L accountability and fostering strong client relationships.

         Apply dynamic leadership capabilities toward managing and motivating several personnel in administering assigned accounts.

         Oversee WCS involvement in top-tiered accounts and skillfully function as customer service liaison to ensure satisfaction and retention.

 

NCR Systemedia, Arlington, TX, 1998 to 1999

Regional Product Manager / Specialist

         Prepared and delivered informative and motivational sales and product training seminars to new hires.

         Proficiently managed large bid opportunities for Business Forms division of Arlington plant, and exhibited exceptional talents in advancing product line growth through significant strengths in sales development and P&L.

         Served as SME for Business Forms product line, vital to securing excellent sales growth.

         Successfully obtained CFC (Certified Forms Consultant) designation from National Business Forms Association in 1999.

 

Continued

 

 

 

 

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Professional Experience continued

 

NCR Systemedia, Arlington, TX, 1997 to 1998

Customer Service Manager

• Spearheaded full-scope customer service operations for Arlington plant inclusive of order entry/processing, ISO certification, P&L, production, customer satisfaction, and quality control.

         In recognition of strong leadership qualities, selected to serve as Acting Co-Plant Manager in support of company needs.

         Oversaw facility s quarterly review and planning sessions, instrumental to identifying and achieving measurable process improvements.  

 

NCR Systemedia, Wichita, KS, 1986 to 1996

Senior Account Manager

         Recipient of 1995 Our Common Bond-Dedication to Customers   Award.

         Won District Account Manager of the Year Award in 1992.

         Captured double-digit sales growth in 1987, 1988, 1992, and 1993.

         Ranked as Top Rookie Sales Rep for Dallas region during first year with NCR.

 

Self-employed, 2006

Business Consultant / SME (Subject Matter Expert)

         Served as SME for NexLearn, Inc. and tasked with reviewing, editing, and revising content and situational simulations for development of training CD s serving Fortune 500 companies. 

         Developed and delivered in-depth training in areas such as sales presentations, forecasting, and relationship management.

 

 

M.B.A., Emphasis in Marketing C University of  Texas at Dallas, Dallas, TX, 2009

 

B.A., Business Administration, Management C Wichita State University, Wichita, KS, 1986