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career objective
results-driven insurance operations manager exploring opportunity to provide superior leadership, extensive industry knowledge, sharp business acumen, and outstanding interpersonal relations skills to a progressive company seeking to improve financial performance
profile
ø offer numerous years of comprehensive insurance / claims program management, with expertise in establishing policies and procedures, negotiating and administering contracts, and directing subcontractor and client relations
ø direct highly productive personnel and track key performance indicators to ensure corporate goals are met
ø facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; additionally perform a range of marketing and business development functions to expand client base
ø apply depth of industry knowledge towards selecting brokers and carriers, defining contract terms, drafting liability forms, managing placement of insurance, and investigating and resolving potential issues
ø coordinate risk evaluation and mitigation, oversee program data research and analysis, and actively participate in hearings, lawsuits, and investigations
ø pioneer process improvements to continually increase productivity, efficiency, and bottom-line profitability
ø dynamic communication, presentation, negotiation, and relationship management skills
~ key achievements ~
- successfully directed all aspects of risk management efforts for a leading multi-state construction management / general contractor firm with more than $470m in annual contracts with high-profile clients including johnson & johnson, merck, wyeth, and yale
- developed and implemented highly effective policies and procedures to achieve long- and short-term goals for risk, insurance, and claims management programs
- authored articles addressing indemnification and builder s risk property insurance topics for a local union contractors association, drafted general liability forms
- substantially reduced yearly program costs or self-insured retentions and improved client coverage through aggressive promotion of loss prevention and claim management; oversaw all subcontractor relations and ensured fulfillment of contractual obligations
- perfect record of performance with a zero-incident history with the pennsylvania department of insurance
professional experience
insert company name, insert location insert dates
risk manager
insert company name, insert location insert dates
broker / surety bond representative
education
campbell university, insert campus location
bachelor of science in psychology
~ credentials ~
insurance license, pennsylvania department of insurance
date
hiring agent name
title
company name
address
city/state/zip code
dear insert contact name:
i am submitting my resume to be considered for the insert position title position currently advertised on insert job board/source.
as you can see in my attached resume, i have a solid background in large-scale program coordination, personnel oversight, and risk management. i excel at developing and implementing policies, process improvements, and relationship management strategies, and am adept at working with a broad range of internal and external contacts to grow business, minimize losses, and increase corporate profitability. i have effectively applied my skills and knowledge toward driving contract negotiations, broker / carrier selections, and placement of insurance. in addition, i hold a bachelor s degree in psychology and am licensed by the pennsylvania department of insurance with zero incidents on record.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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