Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 Phone: (xxx-xxx-xxxx E-mail: abc@xyz.com

 

 

Quality-focused Senior Technical Writer with excellent management acumen, training abilities, and support skills eager to contribute extensive talents toward supporting a progressive organization in maximizing performance.

 

 

         Personable, highly-organized and analytical with proven performance in providing level II and III technical support for 2200+ users.

         Adept in writing user s guides, quick start guides, specifications, and online help documentation.

         Proficiency in creating, editing and maintaining SOPs.

         Exercises a sharp eye for accuracy in writing parts, service, operation, and maintenance documents for a wide variety of products; strategically adapts content to align with targeted audience.

         Resourcefully creates templates and style guides for technical manuals, legal notices, customer technical bulletins, engineering reference documents and FAQ s.

         Exhibits outstanding team leadership skills with solid experience in heading efforts of writers and engineers; equally strong abilities in peer support and mentoring.

 

 

Master s of Business Administration

Capella University, Minneapolis, Minnesota, 2008

 

Bachelor s Degree, Scientific & Technical Communication

Michigan Technological University, Houghton, Michigan, 1993

 

 

Kellogg Company, (contracted by Ajilon Consulting; Hewlett Packard; Getronics), Battle Creek, MI, 1998 to Present

IT Support Consultant     (2001 to Present)

Project Administrator      (1998 to 2001)

         Apply significant technical expertise to effectively support computer users at Kellogg bakeries, plants, distribution centers, and zone offices across North America.

         Function as back-up Team Lead in tracking computer assets and assisting technicians/team members, and deliver training to newly-hired technicians.

         Perform technical writing as needed, working closely with product managers, engineers, quality assurance specialists and sales managers to create accurate documentation.

         Leveraged outstanding troubleshooting skills to resolve hardware and software issues and deliver user training.

         As Project Administrator, assisted Team Lead and oversaw computer part inventory at two warehouses.

         Successfully orchestrated projects valued up to $900K, achieving completion within strict timeline and budget parameters.

         Co-managed 23-person team, consistently focusing on cohesiveness, customer service excellence, and productivity.

         Won Best Technician Award on 5 occasions based on exceptional customer evaluations.

         Spearheaded initiative to merge all user login ID's in North America into company s standard format.

         Assembled technical documentation for IT help desk to use during migration from Lotus Notes to Microsoft Outlook.

 

Earlier experience: Senior Technical Writer for Technical Arts Inc., Battle Creek, Michigan, 1993 to 1998.