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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven manager eager to contribute superior organizational, team-building, and technical skills toward supporting the employer in optimizing financial and operational performance

ø  offer numerous years of experience in operational management, staff development, and network control and security, with expertise in the it and telecom arenas

ø  strategically plan and manage long- and short-term projects, develop and administer budgets, and proactively monitor progress and performance

ø  pioneer process improvements, implement internal controls, negotiate favorable contracts, reclaim outsourced tasks to improve bottom-line corporate profitability

ø  solid record of building, training, and leading top-performing support teams; plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  driven team player equally effective in independent and collaborative environments


~ technical proficiencies ~

windows os ~ microsoft nt 4.0 ~ a/s 400 ~ ms office suite (word, excel, powerpoint, access, outlook) ~

lotus notes ~ hp openview ~ veritas ~ hummingbird ~ procomm ~ fujitsu ~ litespan 2000 ~ cordell billing devices ~ cisco ~ nortel networks (dms-100 supernode, dms-10, ss7, isdn, tcp/ip and accessnode) ~ glenayre ~

tekelec (eagle and sentinel) ~ acterna ~ lantastic ~ ciena (dwdm and cwdm) ~ afc umc 1000


~ key achievements ~

  • renegotiated multi-year vendor contracts resulting in $300k in annual maintenance savings and eliminated advance equipment replacements to reduce yearly spending by $50k at frontier communications solutions
  • generated $400k in yearly savings by redesigning mobile radio dispatch system for 37 tower locations and 350 mobile / portable radio swaps at frontier communications solutions
  • introduced process improvements to cut frontier communications solutions monthly inventory repair costs by 80% to $40k
  • secured a state grant providing $100k in annual reimbursement for employee development at frontier communications solutions
  • saved north american communications $100k per year by training internal tech team on remote programming

professional experience                

mohegan sun at pocono downs, plains, pa                                                                                          2008 c present

slot attendant

  • provide exceptional customer service, distribute payouts, and maintain and repair gaming equipment
  • ensure compliance with all state gaming and casino regulations / policies


frontier communications solutions (formerly commonwealth telephone company), dallas, pa                1998 c 2007

manager of training / maintenance contracts / electronic maintenance center (2004 c 2007)

  • in recognition of outstanding performance, steadily progressed within company to attain position entrusted with a broad scope of responsibility including training, maintenance, and contracts management
  • worked closely with interdepartmental managers to identify and address employee training needs; developed and conducted onsite, remote, and computer-based sessions covering a wide range of topics
  • managed all aspects of corporate training center facility, including budgeting, scheduling, attendance, vendor relations, and equipment maintenance
  • diligently oversaw all filing and tracking for annual state training grant yielding more than $300k in corporate reimbursements
  • coordinated and monitored $1.6m in network maintenance contracts; managed, scheduled, and supervised engineers at electronic maintenance center



yyyyyy x. yyyyyy                                                                                                                                                                                                   page 2


manager, corporate training (2002 c 2004)

  • created comprehensive web-based corporate training plan for 1,400 personnel
  • established intraweb providing informational training on various subjects and applications as well as technical definitions
  • centralized employee database; consolidated travel policy with single agent agreement

supervisor, network control center (2000 c 2002)

  • expertly managed operations of 24/7 network operations center (noc) and electronic maintenance center; ensured proper maintenance, security, and access for 4,000+ network elements
  • oversaw technical staff and engineers, developed and documented standard operating procedures, and planned and facilitated 97 annual training sessions
  • designed process used by call center representatives to assist in troubleshooting customer problems and to aid in the proper routing of assignments to field personnel
  • served as single point of contact for all scheduled network outages and upgrades

supervisor, network services (1999 c 2000)

  • effectively monitored all network systems including noc workstations, traffic systems, and alarm monitoring systems
  • directed all upgrades, adds, moves, and changes to equipment and systems; installed ip interface to class 5 switches to allow for remote access, installed microsoft nt server to control individual technician profiles and scripts

network system technician (1998 c 1999)

  • provided critical support for 24/7 network systems, monitored network performance, and played integral role in creating major outage reporting process


north american communications, wyoming, pa                                                                                     1993 c 1998   

lead technician          

  • installed, programmed, and maintained auto-dialers and smart pay stations across the region


~ prior background information available ~


penn state university, lehman campus, pa                                                                                           1999 c 2000

studies in business management & telecom


~ professional development ~

managerial leadership ~ labor relations training level i & ii ~ drug and alcohol abuse recognition training ~ advanced interpersonal communication ~ cte contract administration program ~

cisco- hardware and the open systems interconnect (osi) model ~ digital repair technician certification



yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000








hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity as a insert job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include extensive experience working in an operational management capacity, with solid technology, budgeting, staff development, and vendor relations experience.  i excel at assessing business performance and developing process improvements, negotiating favorable contracts, and implementing technical solutions.  my emphasis on accuracy and strong communication skills have consistently proven instrumental in my success at training highly productive support teams and partnering with vendors to achieve exceptional levels of profitability.  to complement this background, i ve completed substantive professional training. 


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.







bill berholtz

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