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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


career objective

versatile it professional eager to contribute broad-scope computer operations experience toward supporting a dynamic organization in maximizing bottom-line performance.



  • respected it professional offering 13 years experience as mvs computer operator, with transferrable skills in network and pc technology.
  • track record for diagnosing complex problems and consistently delivering effective solutions.
  • recognized as hard-working, dedicated professional, with a proven commitment to quality and productivity.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any technical environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.

professional experience


computer operator redcats                                                                                                1997-2008

  • actively monitored 1500 jobs daily on large ibm mainframe, effectively providing functional support, troubleshooting and diagnosis to both hardware and software.
  • sharp business acumen and experienced in managing broad scope of operations, from software upgrades/installations and maintaining printers to responding operating/error messages and resolving windows connectivity issues.
  • tasked with logging, tracking and documenting all calls in ticket database using information management.
  • facilitated productive communication between supervisors, peers and subordinates, effectively increasing productivity.
  • skillfully identified, diagnosed and eliminated potential issues, significantly reducing system downtime.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts
  • proficiently responded to all assigned trouble tickets in a timely manner and ensured complete satisfaction.


honorably discharged veteran united states air force                                                      1984-1988


professional training & certifications


network+ certification                                                                                                               2009

a+ certified technician                                                                                                                 2009

as400 certification sponsored by ibm                                                                                        date


mvs, vtam, jes2, tso, tcp/ip, idms, information management, cics

cmos processor, 3380 dasd, 4000 laser printer, 3174 controller, 3480 tape drive

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