Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Email Address:  abc@xyz.com

Country of Citizenship: United States

Social Security: 053-54-3625

 

Vacancy Announcement:          SK282996-09-238

Social Insurance C Claims Representative, Lenexa, KS

 

Core Competencies

 

Customer Service; Client Relations; Project Management; Personnel Administration; Budget Management; Team Building; Training and Development; Strategic Planning; Creative Problemsolving; Collaborative Teamwork; Leadership; Client Relations; Customer Service; Business Development; Performance Evaluation; Management Reporting; Decision Making; Communications; Access, Excel, Harvard Graphics, Microsoft Word, and Word Perfect.

 

Work Experience

 

Contact Representative Teleservice Representative (08); 07/2001 C Present

Name of Company

Federal Building

Kansas City, MO Zip

Contact: Greg Hanson; Supervisor/Operations; (xxx-xxx-xxxx

Salary (per year): $00,000 (starting) to $00,000 (current)

Hours Per Week: 40

 

Deliver excellent customer service to all customers calling in on issues such as Appeals, Appointments, Attorney and Non Attorney issues, Benefits and Social Security Statements, Change of Address, Computation and Offsets, Death Reports, Delayed Payments, Earning Inquiries and Corrections, Food Stamp Inquiries and Referrals and Program Abuse Reports. Stand as a point of access and front line representative offering information on procedure for enrolling in Medicare and Medicaid, Medicare Part D drug prescription plan; explain coverage, rules, and forms to all individuals entitled to Medicare/Medicaid, and Medicare Part D Drug Prescription.

 

Engage in professional development and direct the success of newly hired personnel and in answering 800 calls and Social Security Administration (SSA) procedures, computer use and diverse software; prepared new staff for telephone relations with clients and assess the quality of customer service. Assist Social Security clients via telephone and provided current and timely customer service. Head up Training Cadre and volunteer as an instructor and instructed EVACU Lift Chair courses on  how to manage a quick and prompt building evacuation.

 

Perform need analysis on behalf of beneficiaries and subsequently discuss eligibility requirements and payments. Complete SSI abbreviated applications. Verify report data by conferring with beneficiaries and modify records of entitlement and eligibility. Research reasons for missed payments, interruptions in current payments and future payments; determine whether benefits should continue, terminate, or be suspended; address and assess Title XVI overpayments. Determine the need for critical payments systems (CPS) procedures. Advise individuals on retirement, survivor, and disability options and compute payments on behalf o those inquiring. Perform enrollment functions to verify eligibility for enrollment for Medicare parts A/B and or Part D Drug Prescriptions.

 

Hunting Department Representative, 03/2008 C Present

Cabelas World s Foremost Outfitter

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Contact: Jorey Schuler; ( xxx-xxx-xxxx

Salary (per year): $00,000 (starting) to $00,000 (current)

Hours Per Week: 40

 

Stood as an employee and outfitter within the Hunting Department. Demonstrate expertise in hunting equipment. Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Demonstrate use or operation of merchandise for customers. Describe merchandise and explain use, operation, and care of merchandise to customers. Assist customers by estimating cost of repair or alteration of merchandise. Estimate quantity and cost of merchandise required. Suggest alternate equipment for exchange. Greet customers and ascertain what each customer wants or needs. Help customers try on or fit merchandise.

 

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Utilize cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Place special orders or call other stores to find desired items. Prepare merchandise for purchase or rental. Prepare sales slips or sales receipts. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Rent merchandise to customers. Ticket, arrange, and display merchandise to promote sales. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

 

Customer Service Representative, Aircraft Ramp Agent, 03/2000 C 07/2001

Midwest Express Airlines

Kansas City, MO Zip

Contact: Jorey Schuler; ( xxx-xxx-xxxx

Salary (per year): $00,000 (starting) to $00,000 (current)

Hours Per Week: 50

 

Loaded, unloaded, secured, and staged aircraft cargo or baggage. Determined the quantity and orientation of cargo and computed aircraft center of gravity. Monitored and handled cargo in flight, and assist and brief passengers on safety and emergency procedures. Calculated load weights for different aircraft compartments, using charts and computers. Directed other workers in the loading, unloading, securing, and staging of aircraft cargo or baggage.

 

Drove on the tarmacs to the Post Office two miles away observing all aircraft both incoming and outgoing following all safety rules and regulation by the FAA. Authored an emergency procedures manual to be utilized in case of aircraft emergency. Maneuvered aircraft into appropriate parking areas, and release aircraft out to the runway.

 

Officer in Charge and Yeoman First Class Petty Officer, 02/1977 C 03/2000

United States Navy

Contact: Jorey Schuler; ( xxx-xxx-xxxx

Salary (per year): $00,000 (starting) to $00,000 (current)

Hours Per Week: 50

 

Directed the success of 7 Active Duty Personnel and 60 Naval Reservists. Collaborated with partner agencies within the immediate area and nationwide. Held a variety of titles including the Administrative Officer, Legal Officer, Personnel Officer, Command Career Counselor, Equal Opportunity Specialist, Educational Services Officer, Public Affairs Officer, and Navy Reserve Pay Supervisor. 

 

Drafted Standard Operation Procedures pertaining to internal operations. These positions involved all areas of the command and all the decisions therein. Ensured adherence to immediate objectives and conferred with the Commanding Officer, Executive Officer, and all Department Heads with relation to short- and long-term operational goals. Strategically administered budgets and analyzed/approved requisitions for supplies, equipment and services to control costs, maximize use of financial resources and meet stringent budgetary guidelines.

 

Military Service

 

Officer in Charge and Yeoman First Class Petty Officer, 02/1977 C 03/2000

United States Navy

 

Awards/Recognition

 

Regional Commissioners Quality Service Award, 06/2007

Individual Cash Award, 03/2007

ROC, 12/2006

Individual Cash Award, 08/2005

Individual Cash Award, 08/2005

Quality Step Increase, 05/2005

Individual Cash Award, 05/2004

Individual Cash Award, 05/2004

Individual Cash Award, 08/2002

Individual Cash Award, 05/2003

 

Education

 

High School:

 

High School, City, State

High School Diploma; 0000

 

College/University:

 

Des Moines Area Community College

Relevant Courses: Computer Programming, Computer Operations, Speech, English,

Math, Accounting 101, Creative Writing

00 Credit hours

0.0 GPA

 

Naval Justice School Newport Rhode Island, 03/1980

Legal Yeoman

80 Credit hours

0.0 GPA