yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
solutions-focused, quality-oriented professional eager to contribute technical expertise as well as management skills toward actively supporting company operations in the role of technical service manager.
ø over 14 years of highly-successful technical service and management experience.
ø award-winning record of progression to positions of responsibility.
ø knowledgeable in advanced lp and fuel gas technology.
ø very customer service oriented.
ø thorough understanding of federal safety and transportation regulations.
ø strength in identifying issues and applying successful resolutions.
ø adept at managing complex technical and repair programs.
ø skilled at defining goals and implementing advanced methodologies.
ø outstanding skills in keeping large numbers of complex equipment operational.
ø in-depth strengths in assessment and development of technical processes.
ø well-organized multi-tasker with excellent detail orientation.
ø proficient in advanced business software applications including ms office suite
inergy propane llc 2006 - present
one of nation s largest propane retailers.
ensure compliance with federal dot, osha and national fuel gas code regulations at 14 locations.
train employees in various specialties.
provide pricing and techniques to improve bottom-line performance and p&l analysis.
garland commercial industries 2005 - 2006
united states service manager
world leader in commercial cooking equipment.
directed technical services department including 5 service advisors, 2 warranty administrators and over 100 authorized independent service agencies.
controlled inventory, processed warranties and provided technical equipment training.
resolved field issues and received president s award for outstanding customer service.
star gas service 2002 - 2005
directed sales, service, installations and delivery dispatch for this lp gas service company.
initiated and completed budgets for sales and expenses.
garland commercial industries 1996 - 2002
director of technical services
oversaw technical support for world s largest restaurant chain.
provided technical training for service agents in u.s, south america and europe.
assisted customers with initial restaurant openings, equipment improvements and r&d.
national propane gas association
certified employee training program
reasonable suspicion training, drug and alcohol abuse awareness
change management for the 21st century workshop
microsoft excel basic, 2, 3 workshop
united states army year - 1990
two-time recipient of army achievement medal and army good conduct medal.
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