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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



solutions-focused, quality-oriented professional eager to contribute technical expertise as well as management skills toward actively supporting company operations in the role of technical service manager.

career profile

ø  over 14 years of highly-successful technical service and management experience.

ø  award-winning record of progression to positions of responsibility.

ø  knowledgeable in advanced lp and fuel gas technology.

ø  very customer service oriented.

ø  thorough understanding of federal safety and transportation regulations.

ø  strength in identifying issues and applying successful resolutions.

ø  adept at managing complex technical and repair programs.

ø  skilled at defining goals and implementing advanced methodologies.

ø  outstanding skills in keeping large numbers of complex equipment operational.

ø  in-depth strengths in assessment and development of technical processes.

ø  well-organized multi-tasker with excellent detail orientation.

ø  proficient in advanced business software applications including ms office suite

professional experience

inergy propane llc                                                                                                                    2006 - present

operations manager

       one of nation s largest propane retailers.

       ensure compliance with federal dot, osha and national fuel gas code regulations at 14 locations.

       train employees in various specialties.

       provide pricing and techniques to improve bottom-line performance and p&l analysis.


garland commercial industries                                                                                                         2005 - 2006

united states service manager

       world leader in commercial cooking equipment.

       directed technical services department including 5 service advisors, 2 warranty administrators and over 100 authorized independent service agencies.

       controlled inventory, processed warranties and provided technical equipment training.

       resolved field issues and received president s award for outstanding customer service.


star gas service                                                                                                                             2002 - 2005

branch manager

       directed sales, service, installations and delivery dispatch for this lp gas service company.

       initiated and completed budgets for sales and expenses.


garland commercial industries                                                                                                         1996 - 2002

director of technical services

       oversaw technical support for world s largest restaurant chain.

       provided technical training for service agents in u.s, south america and europe.

       assisted customers with initial restaurant openings, equipment improvements and r&d.


national propane gas association

certified employee training program


reasonable suspicion training, drug and alcohol abuse awareness

change management for the 21st century workshop

microsoft excel basic, 2, 3 workshop

military experience

united states army                                                                                                                         year - 1990

       two-time recipient of army achievement medal and army good conduct medal.

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